Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Isabella Diaz

Saratoga Springs

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Care Management CoordinatorCase ManagerCrisis Intervention SpecialistBehavior Specialist

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Saratoga Springs, US
Open to relocation: No

Salary Range

$55000/yr - $80000/yr

Important To Me

Work from home optionPaid sick leaveCareer advancementWork-life balanceFlexible work hoursCompany CulturePaid time offHealthcare benefits

Summary

A compassionate and skilled mental health professional with over 5 years of experience in behavioral health, and holistic wellness. Expert in trauma informed care, operational oversight, and conflict resolution across diverse populations. Proven ability to provide empathetic guidance in high-stress situations while maintaining professionalism. Dedicated in building positive client relationships, and fostering an environment of trust, support, and personal growth.

Overview

8
8
years of professional experience

Work History

988 Crisis Line Supervisor

Volunteers of America Western Washington
09.2022 - 09.2025
  • Manage and coach a team of crisis counselors in counseling interactions with clients by assisting in emotional support, safety assessment, crisis intervention and resources for outreach services.
  • Evaluate and assess the performance of new and existing counselors by identifying areas for improvement through quality assurance and delivering ongoing training and mentoring.
  • Manage cases of clients to ensure documentation is thorough and accurate.
  • Supervised team operations to ensure compliance with safety and quality standards.
  • Conducted performance evaluations, providing constructive feedback to enhance team productivity.

Holistic Health Practitioner

Herbs Plus
02.2019 - 08.2022
  • Conduct assessment on a caseload of 4 to 6 clients of their physical, emotional, and spiritual well-being and developing personalized wellness plans that incorporate natural and alternative healing methods.
  • Utilize a variety of holistic modalities such as nutrition counseling, herbal medicine, energy healing, mindfulness practices, and lifestyle coaching to ensure clients understand their unique needs by guiding them through sustainable health practices that align with their personal goals and values.
  • Maintain accurate client records and thorough documentation to monitor progress of clients.

Registered Behavior Technician

Advance Behavior & Learning
07.2018 - 02.2019
  • Manage a caseload of 6-7 clients with developmental disorders.
  • Implemented behavior intervention plans created by BCBA by using evidence-based strategies to teach new skills and reduce challenging behaviors.
  • Collect and analyze data to monitor progress and make informed decisions about the effectiveness of interventions by providing updates on client progress with supervisor and collaborate on challenges to ensure the quality of services.
  • Coach families and caregivers by providing training on implementing behavior intervention strategies in the environment applicable to the challenging behaviors.
  • Maintain accurate client records and thorough documentation to monitor progress of clients.

Guardian Advocate

Orlando Mental Health Association
12.2017 - 07.2018
  • Advocated for client rights and interests in legal proceedings, ensuring fair treatment and access to services.
  • Collaborated with multidisciplinary teams to develop individualized service plans for clients.
  • Provided guidance and support to clients navigating complex legal systems, enhancing understanding and compliance.
  • Led outreach initiatives to educate community members about available resources and advocacy services.

Education

Bachelor of Science - Psychology

University of Central Florida
Orlando, FL
05.2018

Skills

  • Trauma-Informed Care
  • Crisis Intervention & Risk Assessment
  • Interpersonal Skills
  • Case Management & Client Advocacy
  • Staff Training, Mentoring & Supervision
  • Community Resource Navigation & Referrals
  • Behavioral Health Support
  • Motivational Interviewing
  • Data Collection & Progress Monitoring
  • Documentation & Quality Assurance
  • Collaboration with Multidisciplinary Teams
  • Proficiency in Software's like Microsoft Office and Salesforce
  • Case File Review & Accuracy Verification
  • Employee Development & Disciplinary Administration

Timeline

988 Crisis Line Supervisor

Volunteers of America Western Washington
09.2022 - 09.2025

Holistic Health Practitioner

Herbs Plus
02.2019 - 08.2022

Registered Behavior Technician

Advance Behavior & Learning
07.2018 - 02.2019

Guardian Advocate

Orlando Mental Health Association
12.2017 - 07.2018

Bachelor of Science - Psychology

University of Central Florida

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Isabella Diaz