Overview
Work History
Education
Skills
Websites
Certification
Languages
Leadership Experience
Timeline
Generic

ISABELLA DICANIO

Orlando

Overview

4
4
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Walgreens
08.2023 - Current
  • Answer 200+ calls daily to address questions from customers, healthcare providers, and insurance providers.
  • Consult with insurance company representatives to complete claims processing and reconcile payments.
  • Integrate new customer profiles and update information in pharmacy computer systems with efficiency and accuracy to ensure client satisfaction for their pharmacal needs.
  • Handle patient prescription requests within HIPAA guidelines and enter refill orders for processing.
  • Troubleshoot to obtain missing prescription information and interpret medical abbreviations (SIG codes).

Strategic Partnerships Intern

American Cancer Society
05.2021 - 12.2022
  • Developed excellent written and verbal communication skills by prioritizing correspondence through drafting emails, newsletters, attending presentations, and record partner meetings.
  • Responsible for updating and maintaining Salesforce records.
  • Assisted in the account management process through onboarding new accounts.
  • Ensured all projects were completed in a timely manner while maintaining accuracy.

Sales Associate

Spirit Halloween
10.2021 - 11.2022
  • Drove sales through enthusiastic interactions with customers and maintained fantastic customer service.
  • Recommended products based on the customer's preferences.
  • Maintained up-to-date product knowledge which allowed me to assist customers with increased efficiency.

Administrative Assistant

Crystal Happenings
01.2021 - 11.2021
  • Managed online shop including pictures of merchandise and handling order logistics, which increased sales by 5% within 3 months.
  • Helped drive traffic and visibility through the online promotion of the page.
  • Answered customer inquiries via online shop providing them with excellent customer experience.
  • Responsible for event logistics including documenting inventory, setting up table and e-commerce payment.
  • Streamlined payment process for in-person and online purchases by ensuring updated inventory logs.

Education

B.A. - International Relations, Social Diversity and Inequality

University of Central Florida
Orlando, FL
05.2023

Skills

  • Prescription processing
  • Medication dispensing
  • HIPAA compliance
  • Patient consultation
  • Data entry
  • Medication preparation
  • Empathy and patience

Websites

Certification

Florida department of Health Pharmacy Technician

Languages

  • Fluent in Spanish
  • Fluent in English

Leadership Experience

Co-President, Sociology Club, University of Central Florida, 01/22, 05/23, Worked closely with a faculty advisor to create UCF's first student-led sociology club., Collaborated with organization and faculty members to create a club constitution which includes membership guidelines, voting within the club, and tasks of each service member., Collaborate with fellow student leaders to host lectures and workshops on topics related to sociology.

Timeline

Certified Pharmacy Technician

Walgreens
08.2023 - Current

Sales Associate

Spirit Halloween
10.2021 - 11.2022

Strategic Partnerships Intern

American Cancer Society
05.2021 - 12.2022

Administrative Assistant

Crystal Happenings
01.2021 - 11.2021

B.A. - International Relations, Social Diversity and Inequality

University of Central Florida

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ISABELLA DICANIO