Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
References
Timeline
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Isabella Diel

Gansevoort,NY

Summary

A people orientated, passionate young individual who strives to put a smile on every face that she meets. Through her goals of achieving success everyday, Isabella provides first-rate attention to guest needs and concerns over her several years of customer support and upbeat professional communication skills. With motivation that comes from future plans, she is a highly-motivated employee with the desire to take on new challenges everyday and an outgoing student that strives to reach beyond criteria.

Overview

6
6
years of professional experience

Work History

Front Desk Agent

The Lodges at Cresthaven (NHM)
Lake George, NY
07.2023 - Current
  • Assisted with check-in and check-out procedures for guests.
  • Inputted guest information into computer system accurately and securely.
  • Answered phones, responded to inquiries, and took messages.
  • Provided information about hotel amenities, services, and local attractions.
  • Verified accuracy of room rates and other charges during check-in process.
  • Provided excellent customer service while upholding company policies.
  • Resolved customer complaints promptly and courteously.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Made reservations via telephone which involved taking payments and getting guest information

Front Desk Agent

Six Flags Great Escape Lodge
Queensbury, NY
02.2022 - 07.2023
  • Handled payments and provided customers with information about their visits
  • Answered telephones and greeted guests during their visits
  • Issued room keys and shared information about policies and amenities
  • Worked with maintenance staff and housekeeping to ensure a fast, friendly and clean service to all guests
  • Responded kindly to guest complaints and concerns while also addressing them seriously with the proper care

Barista

Courtyard by Marriott Lake George
Lake George, NY
08.2022 - 11.2022
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Operated cash registers to process customer payments.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.

Rides Lead

Six Flags Great Escape
Queensbury, NY
05.2021 - 06.2023
  • Help guests experience a fast and friendly service during their visits
  • Monitored team progress and enforced policies
  • Promoted to leadership position in recognition of hard work and attitude
  • Offered training and support to team members

Barista

Dunkin Donuts
Gansevoort, NY
09.2020 - 04.2021
  • Always ensured guests had a fast and friendly experience
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Ensuring guest safety by sanitizing work stations and food equipment
  • Collected payments and provided accurate change.
  • Gave out new samples to guests to help increase sales opportunities

Catering Server

Six Flags Great Escape
Queensbury, NY
05.2018 - 10.2019
  • Set up and removed all catering services in banquet areas
  • Filled trays and stations with food, napkins, utensils and condiments to provide meals and accessories
  • Served food to thousands of customers per shift
  • Ensured all food was safe to enjoy and inspected thoroughly

Education

High School Diploma -

South Glens Falls Senior High School

Some College (No Degree) - Cybersecurity

Southern New Hampshire University
Hooksett, NH

Skills

  • Loyal to any company employed
  • Experience in Leadership
  • Guest Relations
  • Front Office Support
  • Workplace Safety
  • Team Supervising
  • Leading Team Meetings
  • Flexible Schedule
  • Passionate
  • Goal Orientated
  • Work Planning and Prioritization
  • Administrative Skills
  • Listening Skills
  • Customer Service
  • Sales expertise
  • Time Management
  • Reservations
  • Credit and cash payments
  • Guest amenities
  • Front Desk Management

Accomplishments

  • South High Marathon Dance 2021, Senior Girl's Spirit Award
  • President's List Winter 2024, Southern New Hampshire University

Affiliations

  • Equestrianship
  • Professional & Creative Writing
  • Explicit and Attentive Reading

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Front Desk Agent

The Lodges at Cresthaven (NHM)
07.2023 - Current

Barista

Courtyard by Marriott Lake George
08.2022 - 11.2022

Front Desk Agent

Six Flags Great Escape Lodge
02.2022 - 07.2023

Rides Lead

Six Flags Great Escape
05.2021 - 06.2023

Barista

Dunkin Donuts
09.2020 - 04.2021

Catering Server

Six Flags Great Escape
05.2018 - 10.2019

High School Diploma -

South Glens Falls Senior High School

Some College (No Degree) - Cybersecurity

Southern New Hampshire University

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Isabella Diel