Summary
Overview
Work History
Education
Skills
Timeline
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Isabella Dixon

Lockport,IL

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Guest Service Representative

Nothing Bundt Cakes
08.2023 - Current
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Managed approximately 30 incoming calls, emails, and voicemails per day from customers.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Concessions Stands Attendant

Springbank Aquatic Center
05.2021 - 08.2023
  • Enhanced customer satisfaction by providing efficient and courteous service.
  • Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
  • Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
  • Managed approximately 20 customers inquiries and calls per day from the customers.
  • Handled cash transactions accurately, ensuring proper documentation for financial records.
  • Collaborated with team members to improve overall service quality and guest experience.
  • Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
  • Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.

Cashier

Dunkin Donuts
07.2020 - 02.2021
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Served individually made coffee drinks to over thousands customers daily.
  • Completed over thousands successful cash audits to correctly balance drawers at end of each shift.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

Education

Some College (No Degree) - Marketing

University of Iowa
Iowa City, IA

High School Diploma -

Joliet Catholic Academy
Iowa City, IA
05.2022

Skills

  • Guest Relations
  • Documentation and Reporting
  • Market Research
  • Developing Business Plans
  • Medical Terminology
  • Strategic Selling
  • Project Support
  • Notetaking
  • Content Creation
  • Data Analysis
  • Web Design

Timeline

Guest Service Representative

Nothing Bundt Cakes
08.2023 - Current

Concessions Stands Attendant

Springbank Aquatic Center
05.2021 - 08.2023

Cashier

Dunkin Donuts
07.2020 - 02.2021

Some College (No Degree) - Marketing

University of Iowa

High School Diploma -

Joliet Catholic Academy

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Isabella Dixon