Isabella Dorsey
Lenoir,NC
Summary
Compassionate Medical Assistant with a strong background in patient care at Hudson Primary Care. Skilled in clinical documentation and appointment scheduling, I enhanced patient satisfaction through efficient management and attentive service. A reliable team player, proven ability to improve workflows with electronic health records, ensuring accurate diagnoses and fostering positive patient relationships. I have a willingness to expand my mind and knowledge in every task I perform.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Hudson Primary Care
08.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Improved clinical workflow with introduction of electronic health records system.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient spirometry.
Server
Tokyo Diner
09.2022 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Crew Member
Chick-fil-A
Lenoir, NC
10.2019 - 10.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
CNA -
Caldwell Community College And Technical Institute
Hudson, NC12.2023
Associate Of Arts -
Caldwell Community College And Technical Institute
Hudson, NC12.2023
High School Diploma -
South Caldwell High School
Hudson, NC05.2021
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Direct patient care
- Clinical documentation
- Patient-focused care
- Procedure assistance
- Compassionate
- CPR
- Specimens collection and processing
- Professionalism and ethics
- Appointment setting
- Medical office administration
- Medical supply inventory
- EMR / EHR
- Reliable team player
- Data entry
- Strong work ethic
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Menu memorization
- High volume dining
- Guest relations management
- Order accuracy
- Team collaboration
- Allergy awareness
- Dining area maintenance
Timeline
Medical Assistant
Hudson Primary Care
08.2024 - Current
Server
Tokyo Diner
09.2022 - 08.2024
Crew Member
Chick-fil-A
10.2019 - 10.2020
CNA -
Caldwell Community College And Technical Institute
Associate Of Arts -
Caldwell Community College And Technical Institute
High School Diploma -
South Caldwell High School