Summary
Work History
Education
Skills
Languages
Timeline
Generic

Isabella Estrada

Dallas

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Work History

Customer Service Representative

TJ Max
Weatherford
  • Maintained organized and visually appealing merchandise displays.
  • Collaborated with team members to ensure smooth store operations.
  • Educated customers about store policies and promotions effectively.
  • Tracked merchandise from start to finish to ensure timely delivery of goods or services.

Case Manager

United Way
Avon
  • Developed individualized service plans to address client challenges and goals.
  • Provided emotional support to clients navigating personal challenges and crises.
  • Advocated for client rights and access to necessary services within the community.
  • Compiled reports on cases and submitted them to supervisors as required.
  • Coordinated client assessments to determine needs and access services.

Administrative Assistant

Catholic Parishes of the Valley
Edwards
  • Maintained organized filing system for parish records and documents.
  • Supported financial administration through data entry and invoice processing.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel and ParishSoft.
  • Handled confidential documents in an organized fashion according to established protocol.

Clinical Assistant

SouthMiami OB/GYN
Miami
  • Assisted patients with check-in and appointment scheduling procedures.
  • Supported staff with administrative tasks to ensure smooth clinic operations.
  • Assisted in scheduling appointments for patients in a timely manner.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.

Education

Bachelor of Arts - Fashion Marketing

Foundacion Academia De Dibujo Profesional
Cali, Colombia

Skills

  • Customer service
  • Data entry
  • Appointment scheduling
  • Client advocacy
  • Problem solving
  • Communication skills

Languages

Spanish
Native/ Bilingual

Timeline

Customer Service Representative

TJ Max

Case Manager

United Way

Administrative Assistant

Catholic Parishes of the Valley

Clinical Assistant

SouthMiami OB/GYN

Bachelor of Arts - Fashion Marketing

Foundacion Academia De Dibujo Profesional

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Isabella Estrada