ISABELLA FERREIRA
Houston
Summary
Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.
Overview
2
2
years of professional experience
Work History
Secretary
F&K autoperformance
Houston
01.2025 - 05.2025
- Processed invoices for payment; tracked payments received from vendors and clients.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Translated a variety of documents from English to Spanish, including legal contracts and medical records.
- Interpreted verbal conversations in real time into another language.
- Reviewed source documents prior to translation to ensure clarity and understanding of the content.
- Delivered translation services to clients.
Cashier Assistant
Forever 21
Houston
04.2023 - 12.2024
- Processed returns and exchanges according to store policies.
- Issued receipts, refunds, credits or change due to customers.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
- Monitored customer traffic flow throughout the store during peak hours and adjusted checkout lines accordingly.
- Informed customers about current promotions such as discounts on certain products or services offered by the store.
- Processed customer transactions accurately and efficiently.
- Stocked shelves with incoming goods from delivery trucks as needed.
- Greeted customers and provided assistance in locating items.
- Processed returns and exchanges according to company policies and procedures.
- Answered customers' questions concerning location, price and use of merchandise.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Checked out customers quickly but accurately ensuring all items are scanned properly.
- Provided accurate cash register operations, including accepting payments and providing change.
- Verified that all coupons were valid before processing them for payment.
- Attended seminars or workshops related to new developments in the field of translation and interpreting.
- Communicated regularly with clients regarding changes or updates needed in translated materials.
- Interpreted conversations between Spanish-speaking clients and English-speaking staff members.
Education
High School Diploma -
Langham Creek High School
Houston, TX05-2025
Skills
- Data entry
- Document translation
- Customer service
- Invoice processing
- Team collaboration
- Time management
- Effective communication
- Payroll processing
- Data verification
- Complex Problem-solving
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Secretary
F&K autoperformance
01.2025 - 05.2025
Cashier Assistant
Forever 21
04.2023 - 12.2024
High School Diploma -
Langham Creek High School