Isabella Filson
Bend,Oregon
Summary
At The Victorian Cafe, I excelled in a dual role, enhancing guest experiences with exceptional customer service and maintaining a cleanly and organized environment. My ability to multitask and efficiently manage tasks reduced wait times significantly. I have sufficient interpersonal and communication skills, I also contributed to training new staff, showcasing my reliability and team-oriented attitude.
Overview
4
4
years of professional experience
Work History
Hostess/Restaurant Busser
The Victorian Cafe
1404 NW Galveston Ave, Bend, OR 97701
07.2020 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, and greeting guests.
- Gave accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Reset and cleaned tables quickly to prepare for new customers.
- Trained new staff in bussing and cleaning procedures.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Supported waitstaff in delivering prompt service, helping to manage customer queries and requests efficiently.
Education
Associate of Applied Science - Massage Therapy
Central Oregon Community College
Bend, OR06-2026
High School Diploma -
Bend Senior High School
Bend, OR06-2022
Skills
- Customer service
- Phone etiquette
- Cleaning and sanitation
- Interactive communication skills
- Guest complaint resolution
- Interpersonal skills
- Patient
- Multitasking
- Reliability
- Clear Communication
- Works well under pressure
- Works well in crowded areas
Timeline
Hostess/Restaurant Busser
The Victorian Cafe
07.2020 - Current
Associate of Applied Science - Massage Therapy
Central Oregon Community College
High School Diploma -
Bend Senior High School