Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Isabella Flores

Tucson,AZ

Summary

Methodical Optical Technician skilled at conducting tests, collecting patient histories and maintaining examination rooms. Knowledgeable about glasses and contact prescriptions as well as how to complete basic repairs and prepare orders. Focused on keeping smooth office flow and helping patients feel comfortable.

Overview

3
3
years of professional experience

Work History

Optical Technician

America Best Eyecare
Tucson, AZ
09.2022 - Current
  • Operated a variety of machines used in the production of lenses such as edgers, polishers, bevelers, groovers.
  • Provided guidance to customers on selecting eyewear according to their prescription requirements.
  • Assisted optometrists in fitting contact lenses on patients' eyes.
  • Analyzed customer prescriptions and determined appropriate lens parameters for fabrication.
  • Resolved customer complaints regarding product quality or service issues promptly.
  • Conducted physical examinations on patients to determine their vision needs.
  • Obtained accurate patient histories through detailed interviews and documented information in EHR.
  • Maintained clean, organized and well-stocked examination rooms by resetting spaces between appointments.

Front Desk Receptionist

America Best Eyecare
Tucson , AZ
06.2021 - 09.2022
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.

Education

Associate of Applied Science - School of Nursing

Pima Community College
Tucson, AZ
05-2025

High School Diploma -

Mascoutah High School
Mascoutah, IL
05-2021

Skills

  • Optical Order Processing
  • Optical dispensing
  • Optical Troubleshooting
  • Frame repair specialist
  • Customer Service
  • Glasses repair
  • Insurance processing
  • Customer Education
  • Insurance Billing
  • Work Order Preparation
  • Critical Thinking
  • Interpersonal Skills
  • Excellent Communication
  • Team Collaboration

Languages

English
Professional
Spanish
Limited

Timeline

Optical Technician

America Best Eyecare
09.2022 - Current

Front Desk Receptionist

America Best Eyecare
06.2021 - 09.2022

Associate of Applied Science - School of Nursing

Pima Community College

High School Diploma -

Mascoutah High School

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Isabella Flores