ISABELLA FORGIONE
San Jose,CA
Summary
Goal-oriented and reliable Candle Shop Shift Lead with expertise in designing and creating unique candles for customers. Proficient in maintaining a clean and stocked studio while assisting the team with extra projects. Skilled Climbing Coach with excellent communication and customer engagement skills, ability to work independently or collaboratively, and experience in creating practice outlines. Assistant Deli Manager with strong attention to detail, high cleanliness standards, and experience in coordinating promotional activities and assisting customers in selecting products. Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.
Overview
7
7
years of professional experience
Work History
Shift Lead
Glow Candle Lounge
09.2023 - Current
- Dedicated to delivering exceptional service to customers while showcasing expertise in candle design assistance.
- Elevated to shift lead for support on additional projects including event nights, overseeing social media strategies and executing promotions.
- committed to exceptional team support, maintaining a clean studio and ensuring wax supplies are restocked, clean, and updated.
Sports Climbing Coach
Movement Gyms
06.2023 - Current
- Developed tailored training programs to enhance athlete performance and skill levels.
- Led practice sessions, ensuring adherence to safety protocols and effective skill development.
- Mentored junior coaches, fostering a collaborative environment for professional growth.
- Boosted player confidence through personalized training sessions and continuous feedback.
Assistant Deli Manager
Weis Markets
05.2021 - 05.2022
- Collaborated with department manager to ensure efficient product ordering and staff training.
- Monitored food quality standards while adhering to health codes and sanitation regulations.
- Coordinated promotional activities and special events in collaboration with various departments.
- Assisted customers in selecting products tailored to individual needs and preferences.
Barista/Hostess
Tomato Pie Cafe
08.2019 - 10.2020
- Managed cash registers and processed cash and card transactions.
- Showed proficiency in managing multiple orders simultaneously while ensuring product quality accuracy.
- Demonstrated exceptional communication skills while engaging with customers and coworkers in a professional manner.
- Maintained an efficient workflow by restocking supplies as needed throughout the day.
Education
Associate in Applied Science (A.A.S.) -
Harrisburg Area Community College
Lancaster, Pa01.2021
High School Diploma -
Warwick High School
Lititz, Pa06.2019
Skills
Coffee preparation expertise
Stock ordering
Client relations
Point of sale systems
Detail-oriented approach
Fast learner
Timeline
Shift Lead
Glow Candle Lounge
09.2023 - Current
Sports Climbing Coach
Movement Gyms
06.2023 - Current
Assistant Deli Manager
Weis Markets
05.2021 - 05.2022
Barista/Hostess
Tomato Pie Cafe
08.2019 - 10.2020
Associate in Applied Science (A.A.S.) -
Harrisburg Area Community College
High School Diploma -
Warwick High School