ISABELLA FORMICA
Myrtle Beach,Horry
Overview
6
6
years of professional experience
Work History
General Manager
Stretch Zone
Myrtle Beach
02.2024 - Current
- Oversee all daily operations of the studio, ensuring exceptional customer service, membership growth, and achievement of revenue goals.
- Trained, coached, and developed a team of stretch practitioners and sales associates to client satisfaction.
- Perform practitioner assisted Stretches, involving muscles groups such as hamstrings, quads, biceps, etc.
- Managed payroll, budgeting, inventory, and administrative functions to ensure efficient studio operations.
- Managed membership sales, renewals, retention strategies, and lead generation efforts to drive business growth.
- Analyzed key performance indicators (KPIs), including utilization rates, conversion rates, revenue, and implementing action plans to improve results.
- Conducted recruiting, hiring, onboarding, scheduling, performance evaluations, and employee development initiatives.
- Built strong relationships with members through personalized service, problem resolution, and ongoing engagement.
Freight Manager
Big Lots
Willoughby, OH
01.2020 - 01.2024
- Supervised freight operations, ensuring efficient unloading, processing, and stocking of merchandise to maintain store standards and inventory accuracy.
- Led and trained team members on freight procedures, safety protocols, productivity expectations, and inventory management practices.
- Coordinated shipment schedules and prioritized freight flow to maximize efficiency and minimize stockroom congestion.
- Monitored team performance, delegated tasks, and provided coaching to improve productivity and operational effectiveness.
- Assisted with store operations, including customer service, merchandising, and inventory control during peak business periods.
Student Intern
Conway, SC
01.2023 - 05.2023
- Participated in a comprehensive post-secondary education program designed for individuals with intellectual and developmental disabilities.
- Developed independent living, social, vocational, and academic skills through coursework, campus involvement, and community-based experiences.
- Collaborated with peers, faculty, and mentors to achieve personal, educational, and career goals.
- Gained experience in time management, communication, teamwork, and professional development.
- Engaged in volunteer, employment, and leadership opportunities within the university and local community.
Timeline
General Manager
Stretch Zone
02.2024 - Current
Student Intern
01.2023 - 05.2023
Freight Manager
Big Lots
01.2020 - 01.2024