Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Isabella Freel

Grand Haven,MI

Summary

Proven leader at Frosty Oasis, adept in cashier training and enhancing team performance. Expert in financial records oversight and customer complaint resolution, I significantly improved transaction accuracy and customer satisfaction. My coaching background further honed my motivational skills, driving individuals towards excellence with a focus on results and positive outcomes.

Overview

5
5
years of professional experience

Work History

Cashier Supervisor

Frosty Oasis
Muskegon, MI
03.2023 - Current
  • Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
  • Monitored shift-level performance, providing coaching and guidance to staff on proper cash handling procedures.
  • Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
  • Conducted regular audits of register tills to ensure accurate balances were maintained at all times.
  • Maintained an organized work environment by stocking shelves and cleaning up after each shift.
  • Assisted in scheduling staff shifts according to business needs while ensuring adequate coverage at all times.
  • Processed refunds and exchanges promptly according to established policies.

Gymnastics Coach

Tri Cities Family YMCA
Grand Haven, MI
03.2020 - 02.2024
  • Developed and implemented individualized gymnastics programs for students of all skill levels.
  • Conducted regular evaluations to assess student progress, identify areas for improvement and adjust training plans accordingly.
  • Created a safe and supportive environment for athletes to practice their skills.
  • Instructed athletes on proper techniques, safety measures and rules of the sport.
  • Motivated athletes to reach their full potential while encouraging them to maintain a positive attitude.
  • Provided feedback on form, technique, strategy and performance during practice sessions and competitions.
  • Maintained accurate records of each athlete's progress throughout the season.
  • Implemented drills designed to improve strength, flexibility, balance and coordination among athletes.

Education

High School Diploma -

Grand Haven High School
Grand Haven, MI
05-2034

Skills

  • Cashier training
  • Cash register reconciliation
  • Complaint resolution
  • Financial records oversight
  • Customer complaint handling
  • Sales monitoring

Affiliations

  • Danced for 15 years, Was also a competitive dancer for 5 years

Accomplishments

  • I took all honors classes in high school
  • I took AP classes also and scored well on them.
  • Got known in the highschool for being sweet, kind, and always having a smile on my face and got an award for it at senior banquet.

Timeline

Cashier Supervisor

Frosty Oasis
03.2023 - Current

Gymnastics Coach

Tri Cities Family YMCA
03.2020 - 02.2024

High School Diploma -

Grand Haven High School

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Isabella Freel