Isabella Fulks
Cypress
Summary
Compassionate professional with experience in front desk operations and eye care. Expertise in customer service and team collaboration, ensuring a welcoming patient environment while managing records and appointments efficiently.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Eye Technician
Strong Vision Center
Cypress
06.2023 - 07.2024
- Facilitated contact lens fittings and guided patients on proper usage for enhanced comfort and vision.
- Conducted preliminary eye exams and collected patient medical histories.
- Assisted with the pre-testing of patients prior to doctor's examination.
- Informed patients about eye care products and services to promote informed decision-making.
- Coordinated with optometrists to streamline patient flow, enhancing overall appointment efficiency.
- Maintained accurate patient records and updated information in the system.
- Ensured cleanliness and organization of examination rooms and equipment areas.
- Assisted in the training of new staff members regarding office protocols and policies.
Front Desk Receptionist
Strong Vision Center
Cypress
06.2023 - 07.2024
- Greeted patients warmly and managed front desk operations to create welcoming environment.
- Answered phone calls promptly and addressed patient inquiries professionally.
- Scheduled appointments and maintained accurate patient records daily.
- Processed patient information using electronic health record systems to ensure accurate and timely data management.
- Assisted patients with insurance forms and billing inquiries.
- Maintained organized reception area and attended to guests promptly to enhance visitor experience.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Education
Bachelor of Science in Nursing - RN Nursing
William Penn University
Oskaloosa, IA05-2027
Associate of Applied Science -
Lone Star College
Houston, TX05-2024
Skills
- Ophthalmic imaging
- Patient care
- Medical history obtainment
- Clinical documentation
- Medical terminology
- BLS provider
- HIPAA certified
- Appointment scheduling
- Cleaning & sanitation
- Customer service
- Team collaboration
Certification
- BLS provider, American Heart Association, 2025
- HIPAA-certified, William Penn University, 2025
Affiliations
- Volunteer, Stephen Memorial Animal Shelter, 2025- present
Timeline
Eye Technician
Strong Vision Center
06.2023 - 07.2024
Front Desk Receptionist
Strong Vision Center
06.2023 - 07.2024
Bachelor of Science in Nursing - RN Nursing
William Penn University
Associate of Applied Science -
Lone Star College