Isabella Gauna
Springfield,IL
Summary
Highly organized individual with a proven track record in managing front desk operations and enhancing customer experiences. Expertise in telephone etiquette and cash handling, ensuring accountability and service quality.
Overview
6
6
years of professional experience
Work History
Salon Coordinator
KM Hair Works & Spa
Springfield, IL
09.2025 - Current
- Provided front desk support, managing inquiries and enhancing customer experience.
- Assisted in inventory management, tracking product levels for timely replenishment.
- Handled cash transactions accurately, contributing to financial accountability in operations.
- Facilitated smooth transitions between appointments by coordinating stylist availability and managing wait times effectively.
Behavior Technician
Hope Autism Clinic
Springfield, IL
04.2025 - 09.2025
- Implemented individualized treatment plans to enhance client engagement and skill development.
- Collected and analyzed data on client behavior to track progress and inform adjustments.
- Collaborated with interdisciplinary teams to ensure comprehensive care and support for clients.
- Assisted in the training of new staff, sharing best practices for behavior intervention techniques.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
Host
Coney McKane's
Decatur, IL
03.2024 - 04.2025
- Welcomed and seated guests, ensuring efficient flow of dining operations.
- Monitored dining area for cleanliness and organization, contributing to positive atmosphere.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Coordinated with kitchen and waitstaff to maintain service quality and timely orders.
- Trained new hosts on customer service standards and operational procedures.
Shift Lead
7 Brew
Decatur, IL
08.2024 - 12.2024
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Trained new team members on beverage preparation and operational procedures.
- Resolved customer inquiries and complaints to foster positive experiences.
- Completed store opening and closing procedures and balanced tills.
- Mix and make drinks in a timely manner with minimal mistakes.
Scheduling Assistant and Cashier
Beef Jerky Outlet
Fox Lake, IL
08.2020 - 07.2021
- Coordinated scheduling for team members, ensuring optimal coverage during peak hours.
- Processed customer transactions accurately and efficiently utilizing point-of-sale systems.
- Trained new cashiers on operational procedures and customer service techniques.
- Monitored inventory levels, reporting discrepancies to management for resolution.
- Opened and closed the store by managing cash til and organizing products for the next day.
Education
No Degree - Business
Millikin University
Decatur, IL05-2024
High School Diploma -
Grant Community High School
Fox Lake, IL05-2021
Skills
- Exceptional organization
- Team management
- Appointment scheduling
- Telephone etiquette
- Advanced interpersonal skills
Timeline
Salon Coordinator
KM Hair Works & Spa
09.2025 - Current
Behavior Technician
Hope Autism Clinic
04.2025 - 09.2025
Shift Lead
7 Brew
08.2024 - 12.2024
Host
Coney McKane's
03.2024 - 04.2025
Scheduling Assistant and Cashier
Beef Jerky Outlet
08.2020 - 07.2021
No Degree - Business
Millikin University
High School Diploma -
Grant Community High School