Isabella Gonzaga
Fort Worth,TX
Summary
Results-oriented leader with over 7 years of experience in high-pressure environments. Expertise in team management and problem-solving, consistently delivering exceptional service in healthcare. Committed to fostering positive experiences and building strong relationships through efficient support.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Service Operations Manager
ALBERTSONS
06.2025 - Current
- Lead, coach, and develop team members to ensure excellent performance and exceptional customer service.
- Led, coached, and developed team members to enhance performance and deliver exceptional customer service.
- Collaborate with store leadership to drive sales, control expenses, and increase customer satisfaction.
- Managed scheduling, assigned daily tasks, and monitored team productivity to achieve operational goals.
- Resolve customer inquiries and concerns professionally, ensuring a positive shopping experience.
- Maintain compliance with company policies, cash handling procedures, and safety standards.
- Prepared reports, tracked performance metrics, and implemented strategies to enhance service and efficiency.
- Prepare reports, track performance metrics, and implement strategies to improve service and efficiency.
Manager
WHATABURGER
11.2017 - 06.2025
- Managed daily restaurant operations, ensuring high standards of customer service, food quality, and cleanliness.
- Supervised, trained, and coached team members, enhancing individual performance and meeting operational goals.
- Created and managed employee schedules based on business forecasts, optimizing labor efficiency.
- Resolved customer complaints and concerns in a timely and professional manner.
- Monitored inventory levels and placed orders, reducing waste and supporting cost control initiatives.
- Monitored inventory levels, placed orders, and minimized waste to control costs.
- Ensured compliance with health, safety, and company policies at all times.
- Worked collaboratively with team members to promote a positive, productive work environment.
- Consistently recognized for strong leadership, reliability, and commitment to operational excellence.
Education
High School Diploma -
TIMBER CREEK HIGH SCHOOL
Fort Worth, TX01-2019
Associate of Science - Nursing
TARRANT COUNTY COLLEGE
Fort Worth, TX09-2026
Skills
- Customer Service
- Team Leadership
- Scheduling
- Cash Handling
- Financial Oversight
- Communication
- Conflict Resolution
- Performance Analytics
- Organization
- Multitasking
- Attention to Detail
- Adaptability
- Professionalism
- Data Entry
Certification
Texas Food Handler Certification – Expires October 2027
Timeline
Service Operations Manager
ALBERTSONS
06.2025 - Current
Manager
WHATABURGER
11.2017 - 06.2025
Associate of Science - Nursing
TARRANT COUNTY COLLEGE
High School Diploma -
TIMBER CREEK HIGH SCHOOL