Scott Kendall
Aliso Viejo,CA
Summary
Proven leader with expertise in operational efficiency and customer service management at Pavilions Grocery Store. Enhanced team morale and productivity through strategic employee engagement initiatives. Skilled in problem-solving and relationship building, continually demonstrating and driving customer satisfaction. Reliable and adaptable, strict on safety standards, committed to delivering exceptional results in dynamic environments.
Overview
41
41
years of professional experience
Work History
Service Operations Manager
Pavilions Grocery Store
San Clemente, CA
11.1985 - Current
- Developed and implemented operational procedures to enhance efficiency across service departments.
- Trained and mentored team members on best practices in customer service and product handling.
- Analyzed customer feedback to identify areas for improvement in service operations.
- Led initiatives to enhance employee engagement, resulting in increased team morale and productivity.
- Oversaw scheduling and staffing to ensure adequate coverage during high-traffic periods, improving customer satisfaction rates.
- Enhanced customer satisfaction through proactive problem resolution and consistent communication with clients.
- Resolved customer complaints in a professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Parade Performer
Disneyland Resort
Anaheim, CA
05.1991 - 10.2003
- Delivered engaging performances during parades, captivating audiences with high-energy routines.
- Maintained costumes and props, ensuring all materials were stage-ready before each performance.
- Adapted quickly to changing schedules and performance conditions, demonstrating flexibility in dynamic environments.
- Assisted in training new performers on safety protocols and routine execution for parade participation.
- Promoted positive guest interactions by embodying character roles, enhancing the Disneyland experience for visitors.
- Supported event operations by adhering to time schedules and coordinating with production teams effectively.
Education
No Degree - TV And Film Production
Saddleback College
Mission Viejo, CASkills
Incident management
Positive attitude
Customer service
Problem-solving
Time management
Reliable and responsible
Workplace safety
Trustworthy and honest
Team leadership
Employee training and development
Customer service management
Relationship building
Office administration
Outgoing and energetic
Flexible schedule
Staff motivation
New employee hiring
Upselling
Timeline
Parade Performer
Disneyland Resort
05.1991 - 10.2003
Service Operations Manager
Pavilions Grocery Store
11.1985 - Current
No Degree - TV And Film Production
Saddleback College