Isabella Guadalupe Serna
Lake Worth,FL
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Complete Neurological Care
7730 Boynton Beach Blvd #4, Boynton Beach, FL, 334
04.2026 - 04.2026
- Greeted and assisted patients, ensuring a welcoming environment at reception desk.
- Managed appointment scheduling using electronic health record systems for optimal patient flow.
- Handled incoming calls, addressing inquiries and directing them to appropriate staff members.
- Maintained patient confidentiality in compliance with HIPAA regulations during interactions.
- Processed insurance information and verified patient eligibility for seamless service delivery.
Sales associate
Rack Room Shoes
Boynton Beach, FL
07.2025 - 03.2026
- Assisted customers in selecting footwear, providing personalized recommendations to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences for customers.
- Maintained store presentation by organizing merchandise and ensuring cleanliness throughout sales floor.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Temporary merchandise associate
Marshalls
Lake Worth, FL
01.2025 - 02.2025
- Assisted in receiving and processing merchandise shipments to maintain inventory accuracy before the store grand reopening.
- Organized sales floor displays to enhance product visibility and customer engagement.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
Education
Associates of science - Paralegal
Palm Beach State College
Lake Worth Beach, FL05-2027
High School - undefined
Santaluces Community High School
Lake Worth, FL05-2024
Skills
- Retail experience
- Data entry
- Appointment scheduling
- Exceptional customer service
- Relationship building
- Stocking and receiving
- Product sales
- Front desk operations
- Precision and attention to detail
LANGUAGES
English
Semi-in Spanish
Timeline
Front Desk Receptionist
Complete Neurological Care
04.2026 - 04.2026
Sales associate
Rack Room Shoes
07.2025 - 03.2026
Temporary merchandise associate
Marshalls
01.2025 - 02.2025
High School - undefined
Santaluces Community High School
Associates of science - Paralegal
Palm Beach State College