Isabella Guaman
Lodi,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Spa Concierge
Wine & Roses
09.2022 - Current
- Enhanced client experience by efficiently managing appointment schedules and promptly addressing inquiries.
- Facilitated seamless communication between guests, therapists, and management to ensure smooth spa operations daily.
- Collaborated with marketing team to promote special events, seasonal offers, and new treatment launches.
- Ensured a relaxing environment for guests by maintaining a clean, organized, and well-stocked reception area.
- Handled client complaints professionally, taking appropriate actions to resolve issues promptly and maintain satisfaction levels.
Dance Instructor
Dance & Cheer Stars
03.2021 - Current
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Worked in team-based environment to uphold quality and continuity of service to clients.
- Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
Education
Associate of Science -
San Joaquin Delta College
Stockton, Ca07.2024
Skills
- Customer service expertise
- Exceptional communication
- Appointment Scheduling
- Cleaning and sanitation
- Guest Relations
Certification
- Certified Nurse Assistant, Bradford College of Nursing - February 2024
- HSI Basic Life Support Certification - 1/3/2024
Timeline
Spa Concierge
Wine & Roses
09.2022 - Current
Dance Instructor
Dance & Cheer Stars
03.2021 - Current
Associate of Science -
San Joaquin Delta College