Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Isabella Guaman

Lodi,CA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Spa Concierge

Wine & Roses
09.2022 - Current
  • Enhanced client experience by efficiently managing appointment schedules and promptly addressing inquiries.
  • Facilitated seamless communication between guests, therapists, and management to ensure smooth spa operations daily.
  • Collaborated with marketing team to promote special events, seasonal offers, and new treatment launches.
  • Ensured a relaxing environment for guests by maintaining a clean, organized, and well-stocked reception area.
  • Handled client complaints professionally, taking appropriate actions to resolve issues promptly and maintain satisfaction levels.

Dance Instructor

Dance & Cheer Stars
03.2021 - Current


  • Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
  • Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
  • Worked in team-based environment to uphold quality and continuity of service to clients.
  • Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.

Education

Associate of Science -

San Joaquin Delta College
Stockton, Ca
07.2024

Skills

  • Customer service expertise
  • Exceptional communication
  • Appointment Scheduling
  • Cleaning and sanitation
  • Guest Relations

Certification

  • Certified Nurse Assistant, Bradford College of Nursing - February 2024
  • HSI Basic Life Support Certification - 1/3/2024

Timeline

Spa Concierge

Wine & Roses
09.2022 - Current

Dance Instructor

Dance & Cheer Stars
03.2021 - Current

Associate of Science -

San Joaquin Delta College

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Isabella Guaman