Isabella Hernandez
Carmel,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Practice Assistant
Optum
2023.04 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions.
- Confirmed important personal and payment information.
- Enhanced guest satisfaction by efficiently managing check-ins.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
Practice Assistant
Brooke st staffing
2022.12 - Current
- Greet visitors once they arrived with friendly smile.
- Verified reasons for visit and appointment information.
- Directed patients and guests to correct departments and rooms.
- Processed payments and updated accounts to reflect balance changes.
- Explained policies and procedures to visitors.
- Sending pre visit links to patients for the next day.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Letting medical team know when patients have arrived.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Service Coordinator
Suburban Propane
2021.09 - 2022.07
- Worked with technicians to complete paperwork within designated timeframe.
- Followed up with technicians and managers to receive and communicate status updates.
- Created work orders, providing status to customer and following up with technicians.
- Confirmed status of work order by reviewing notes and following up on pending items.
- Scheduled and confirmed appointments based on customer availability.
- Provided timely feedback to management on service failures and customer concerns.
- Moved between multiple systems and databases to look up information and update records.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Scheduled meetings with new and existing clients to optimize long-term business success.
- Presented and explained fees, clearly clarifying invoices and company policies.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Set up and activated customer accounts.
- Processed payments made with check or credit card. Maintained a cash box for cash transactions.
- created customer files and organized a file system.
Key Holder
HomeGoods
2019.07 - 2021.09
- Supervised bank deposits and security procedures to support store opening and closing.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Maintained store and maintained appearance.
- Operated cash register.
- Opened and closed store in absence of senior managers.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Created schedules to keep store properly staffed during busy periods.
Education
High School Diploma -
Mount Vernon High School
Mount Vernon, NY06.2016
Skills
- Accurate Recordkeeping
- Ongoing Client Support
- Safety Compliance
- Schedule Preparation
- Dependable and Consistent
- Multitasking and Prioritization
- Customer Relations
Timeline
Practice Assistant
Optum
2023.04 - Current
Practice Assistant
Brooke st staffing
2022.12 - Current
Service Coordinator
Suburban Propane
2021.09 - 2022.07
Key Holder
HomeGoods
2019.07 - 2021.09
High School Diploma -
Mount Vernon High School