ISABELLA LAMAS
LOS ANGELES,CA
Summary
Passionate Luxury Sales Specialist with over five years of experience in the luxury fashion sector, specializing in client relationship management, high-end sales, and delivering exceptional service. Dedicated to building and nurturing a loyal client base through personalized consultations, attention to detail, and a commitment to exceeding expectations. Skilled in leveraging product knowledge and storytelling to drive sales, enhance the client experience, and foster long-term brand loyalty. A motivated professional with a strong commitment to creating meaningful connections and achieving outstanding results in a luxury retail environment.
Overview
3
3
years of professional experience
Work History
Luxury Jewelry Sales Consultant
Jennifer Fisher Jewelry
03.2022 - 02.2024
- Delivered elevated, personalized luxury client experiences by understanding individual needs and preferences, curating selections that resonated with their unique style.
- Collaborated closely with clients to design and customize fine jewelry pieces, ensuring each creation reflected their vision and personal story.
- Managed all aspects of the fine jewelry repair process, including intake, coordination with production, and communication with clients, maintaining trust through precision and attention to detail.
- Developed a strong client base of repeat customers, accounting for over 30% of sales, by cultivating meaningful relationships, and consistently exceeding expectations.
- Guided clients through the bespoke jewelry journey, providing education on materials, craftsmanship, and care, enhancing their appreciation for each piece.
- Styled jewelry for private appointments, trunk shows, and exclusive events, creating visually compelling presentations that drove client engagement.
- Consistently surpassed sales targets and key performance indicators (KPIs) by leveraging product knowledge, storytelling, and real-time customer insights.
- Leveraged e-commerce platforms such as Shopify and NetSuite to ensure seamless order processing, repair tracking, and client communication, enhancing overall service efficiency.
Social Media Marketing Coordinator
MK Diamonds-Just Desi Jewelry
Beverly Hills
03.2021 - 02.2022
- Collaborated with creative teams to design and execute high-quality visual content for social media, including Instagram posts, email advertisements, website hero shots, and e-commerce imagery, effectively driving brand awareness and engagement
- Styled and managed photoshoots for jewelry campaigns in collaboration with the design team, creating visually compelling content and ensuring high-quality presentation for new product launches
- Developed and executed strategic fall/winter social media campaigns, enhancing seasonal brand engagement and visibility
- Partnered with the founder and photographer to plan and create engaging social media content for Instagram and TikTok, utilizing Later for scheduling and optimization
- Stayed updated on key industry trends, competitive insights, and social media innovations to ensure content remained relevant and impactful
- Analyzed campaign performance metrics to provide actionable insights and forecast digital trends, helping to maintain the brand's competitive edge in the market
- Boosted brand visibility through targeted seasonal social media campaigns, effectively increasing audience reach and engagement
Education
BACHELORS DEGREE -
FIDM-Fashion Institute of Design & Merchandising
Los Angeles01.2024
HIGH SCHOOL DIPLOMA -
Beverly Hills High School
Beverly Hills, CA01.2019
Skills
- Specialized Luxury Sales Skills
- Visual retail merchandising execution
- Excel Proficiency
- NetSuite Experience
- Shopify Platform Expertise
- Schedule Optimization
- Consumer Behavior Analysis
- Performance Metric Tracking
Timeline
Luxury Jewelry Sales Consultant
Jennifer Fisher Jewelry
03.2022 - 02.2024
Social Media Marketing Coordinator
MK Diamonds-Just Desi Jewelry
03.2021 - 02.2022
BACHELORS DEGREE -
FIDM-Fashion Institute of Design & Merchandising
HIGH SCHOOL DIPLOMA -
Beverly Hills High School
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