Summary
Overview
Work History
Education
Skills
Timeline
Server

Isabella Landry

Los Lunas,New Mexico

Summary

Dynamic server with a strong work ethic and exceptional customer service skills honed at IHOP. Proven ability to enhance guest experiences through effective multitasking and upselling techniques, resulting in increased sales. Adept at managing orders accurately while fostering warm relationships with customers, ensuring satisfaction and repeat business.

Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.

Overview

2
2
years of professional experience

Work History

Server

IHOP
08.2024 - 05.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.

Crew Member

06.2023 - 06.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.

Education

High School Diploma -

Los Lunas High School
Los Lunas
05-2025

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Food running
  • Team collaboration
  • Order accuracy
  • Food safety practices
  • Table bussing
  • Suggestive selling
  • Relationship management
  • Order management
  • Beverage preparation
  • Tableside etiquette
  • Guest seating
  • Table setting
  • Item promotion
  • Multitasking and organization
  • Upselling techniques
  • Team member support

Timeline

Server

IHOP
08.2024 - 05.2025

Crew Member

06.2023 - 06.2024

High School Diploma -

Los Lunas High School

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Isabella Landry