Isabella Leal
Coconut Creek,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Publix Pharmacy
10.2018 - 08.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Resolved third-party billing, computer system and customer service issues.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Veterinary Receptionist
South Park Animal Hospital
08.2023 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Entered data from pet records and office visits into computer system.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Communicated prescription orders to pharmacies via telephone for efficient processing and dispensing.
Education
Bachelor of Science - Biotechnology
University Of Maryland, Global Campus
08.2025
Post-Baccalaureate - Pharmacy
University of California, San Francisco
San Francisco, CA05.2024
Associate of Science - Health Information Technology
Palm Beach State College
Boca Raton, FL05.2023
Skills
- Organization skills
- Time Management
- Data Entry
- Confidentiality and HIPAA
- Team Collaboration
- Problem-solving skills
- Workflow Optimization
- Insurance Billing
- Medication Dispensing
- Pharmacology knowledge
- Drug safety
Certification
- Basic Life Support (CPR and AED), American Heart Association - 03/2023-03/2025
- Immunization Administration, Publix Pharmacy
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Veterinary Receptionist
South Park Animal Hospital
08.2023 - 06.2024
Pharmacy Technician
Publix Pharmacy
10.2018 - 08.2023
Bachelor of Science - Biotechnology
University Of Maryland, Global Campus
Post-Baccalaureate - Pharmacy
University of California, San Francisco
Associate of Science - Health Information Technology
Palm Beach State College