Lynette Horton
Haines City,FL
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Webb’s Square Pharmacy
Davenport, FL
06.2017 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Cashier/Sales Associate/Stocker
Dollar General Market
01.2019 - 03.2019
- Secured products when transporting to different areas of store to prevent merchandise damage
- Explained store policies to customers during checkout, which resulted in fewer complaints to customer service desk
- Operated cash registers, scanners and computers to itemize and total customer purchases.
Call Center Representative
Lowe’s
06.2017 - 10.2018
- Updated signage to reflect current prices and help promote target merchandise
- Reviewed current planograms and end cap placements to properly merchandise items
- Maintained and organized store displays to enhance product visibility and expedite product location activities
- Verified invoices against delivered merchandise to check shipment accuracy
- Assisted customers based on currently available product, promotional and policy information.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Education
Certification Pharmacy Technician -
Ridge Technical College
Winter Haven, FLHigh School Diploma -
Ridge Community High School
Davenport, FLSkills
- Strong Communication Skills
- Organization Skills
- Adaptability Skills
- Leadership Skills
- Detail-Oriented
- Microsoft Office
- Typing Skills
- Multitasking
- Handling Phone Calls
- Cash Handling
- Inventory Skills
- Cleaning Skills
- Problem-solving skills
- Confidentiality and HIPAA
- Workflow Optimization
- Medication Dispensing
- Insurance Billing
- Insurance Verification
Certification
Registered Pharmacy Technician
Timeline
Cashier/Sales Associate/Stocker
Dollar General Market
01.2019 - 03.2019
Pharmacy Technician
Webb’s Square Pharmacy
06.2017 - Current
Call Center Representative
Lowe’s
06.2017 - 10.2018
Certification Pharmacy Technician -
Ridge Technical College
High School Diploma -
Ridge Community High School