Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Community Service
Interests
Timeline
Generic

ISABELLA LEAL

Bastrop

Summary

I preformed personalized shopping and delivers orders to customers at curbside. I prioritizes in a positive curbside shopping experience to customers, making sure to meet customers requirements and provide any assistance that may be requested for. I am continuously friendly and make sure to no groceries are missing from the order and I thrived to quickly meet the required time the costumer needs their groceries. My current position is called "cross functional representative," where I help all the departments not including the register. I help support meat market, the front of the store with pushing baskets, produce, dairy, seafood, bakery and deli etc! My job is to also help unload the trucks when receiving any pallets that contain any departments items, I also stock the shelf's that are in the aisles. Furthermore, I help any costumers to the best of my ability if they have any questions or concerns.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

HEB Grocery Store
05.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Responded proactively and positively to rapid change.
  • Sought ways to improve processes and services provided.
  • Cross-trained and provided backup support for organizational leadership.

Personal Shopper

HEB Grocery Store
05.2021 - 11.2022
  • I was a personal shopper and a 'curbie.' Meaning, I would carefully put the costumers groceries in the basket and take it to them putting the groceries in their car, making sure they have everything they need and any further questions or concerns about their order
  • I shopped for the costumers order by going around the store with our provided curbside carts and shop for the type of specific grocery brands they would like, including bagging the items making sure they are ready to go for the curbies to take them straight to the costumer
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tracked substitutions and informed customers of changes.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.

Drive-Thru Cashier

Whataburger
06.2020 - 08.2020
  • I was a cashier, I worked part of curbside and food prep
  • Gave customers their food and handled their money when they ordered giving the food out and made their food as well putting it together
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Followed food safety and sanitation guidelines at all times.
  • Demonstrated excellent customer service skills to increase customer satisfaction.
  • Developed strong communication skills while interacting with diverse clientele daily.

Front Desk Assistant

Austin Kickboxing Academy - Akatx
06.2019 - 08.2019
  • Greeted guests at the front desk
  • Performed daily checklists throughout facilities, including cleaning floors, wiping down mirrored walls, and collecting trash
  • Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Education

High School Diploma - Advanced Animal Science

Bastrop High School
Bastrop, T.X
05.2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Relationship building
  • Team development

Accomplishments

I received a "shout out" from my manager Dan, meaning I had thoroughly organized and cleaned a freezer we have in our wearhouse I had put away any six-wheelers we have, or any abandon carts and swept the floor of any flakes of ice or dirt. It had to be cleaned and have space due to a truck containing 8 or 12 pallets of frozen products. My manager had then been told this accomplishment, for which on the employee website we have access to he had said "Thank you for being a true owner. You took the down time you had and made a difference in the frozen vault to help make room for the deliveries. Your actions today show the initiative and true ownership. You should be very proud!!"

Hobbies and Interests

  • Drawing and painting
  • Reading
  • Running
  • Kick boxing

Community Service

  • Volunteer, Bastrop Public Library, Worked with the staff to sort and restock materials. Helped the children's librarian set up arts and crafts for children., Sophomore year
  • Volunteer, Austin Animal Shelter, Duties included cleaning the cages for the cats and ensuring they had water and food. My favorite part of this job was providing affection and petting the kittens., Summer before junior year, 2019

Interests

  • Drawing and painting
  • Reading
  • Running
  • Lifting weights
  • Kick boxing
  • I enjoy helping others and giving back to the community
  • Traveling
  • Music
  • Yoga

Timeline

Customer Service Representative

HEB Grocery Store
05.2021 - Current

Personal Shopper

HEB Grocery Store
05.2021 - 11.2022

Drive-Thru Cashier

Whataburger
06.2020 - 08.2020

Front Desk Assistant

Austin Kickboxing Academy - Akatx
06.2019 - 08.2019

High School Diploma - Advanced Animal Science

Bastrop High School
ISABELLA LEAL