Isabella Lopez

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Built relationships with customers to encourage repeat business.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Assisted customers with purchase transaction and membership accounts.
• Guided customers vehicles inside carwash tunnel and sent them through to be washed.
• Disclosed instructions of how to go through the carwash tunnel.
• Insured the customers' safety.
• Insured the safety of other coworkers by maintaining a clean and safe work environment.
• Disposed of trash in the planter areas.
• Disposed of trash in the vacuums.

Duties include but are not limited to:

• Assist in guarding artwork on display at the gallery.
• Assist in answering phone and greet gallery visitors.
• Assist in installing and take down exhibitions.
• Assist with keeping the gallery clean and organized.

Other duties as assigned.

• Practice touch-point cleaning per COVID-19 protocol to disinfect high-traffic or frequently touched surfaces
• Assist with loss-prevention by communicating with Macy's security team
• Greet customers and provide welcoming atmosphere
• Answer phone calls and respond to requests or redirect phone calls as needed
• Tidy display shelves by replacing merchandise that has been moved or tried on
• Maintain neat work spaces and fitting rooms
• Train new hires on work procedures and etiquette
• Assist customers with purchasing merchandise
• Place online orders on customers' behalf via Macy's database for merchandise not available in store
• Process customers' returns and exchanges after careful examination
• Assist customers with locating specific items
• Aid customers with finding clothing according to their style preferences
• Help Macy's customers apply for Macy's credit cards as well as process their Macy's credit card payments
• Carried out day-day-day duties accurately and efficiently
• Exceeded goals through effective task prioritization and great work ethic
• Developed and maintained courteous and effective working relationships
• Developed and implemented performance improvement strategies and plans to promote continuous improvement