Isabella Lopez
Littleton,CO
Summary
Biology major with a 3.8 GPA and over two years of leadership experience in customer-facing, instructional, and leadership roles. Proven ability to support diverse populations, including individuals with disabilities, while managing front-desk operations, scheduling, and daily workflows. Detail-oriented, professional, and adaptable, with strong communication and organizational skills.
Overview
4
4
years of professional experience
Work History
Patient Service Representative- PRN
Health Images
Denver, Colorado
01.2026 - Current
- Assisted patients with scheduling appointments and managing their medical records.
- Coordinated insurance verification processes for patient coverage and eligibility.
- Collaborated with medical staff to ensure smooth patient flow and communication.
- Educated patients on procedures, services, and preparation guidelines effectively.
- Adhered to HIPAA regulations when handling confidential patient information.
- Ensured all necessary paperwork was completed prior to patient visits.
Team-Lead | Key Holder
New Balance Athletics Inc.
Littleton, CO
01.2024 - 01.2026
- Provide individualized footwear and insole recommendations for customers with medical needs, including diabetes, plantar fasciitis, and neuropathy.
- Demonstrate expert-level product knowledge to deliver personalized fittings and improve customer satisfaction.
- Lead operations by coaching associates and driving sales performance.
- Worked closely with podiatrists to fit customers with supportive footwear.
- Trained new employees on company policies and operational procedures.
Team-Lead | Key Holder
Lowe's Home Improvement
Littleton, CO
04.2023 - 10.2023
- Supervised front-end operations and served as a key holder during assigned shifts.
- Managed cash handling, register audits, overrides, and secure opening/closing procedures.
- Coordinated scheduling and shift rotations for all front-end employees.
- Assisted in resolving customer inquiries to enhance service quality.
Instructional Aide
Platte River Academy
Littleton, CO
08.2022 - 03.2023
- Supported students during daily academic and classroom learning activities.
- Monitored student progress and provided feedback to teachers.
- Facilitated small group instruction to reinforce learning objectives.
- Assisted teachers with grading, homework support, and classroom organization
Aquatics Instructor
Aquatots Swim Center
Littleton, CO
02.2022 - 08.2022
- Delivered swim instruction and water safety education to children with varying abilities while maintaining a safe and supportive learning environment.
- Developed lesson plans tailored to various skill levels and age groups.
- Monitored pool activities to ensure safety and compliance with regulations.
- Organized and led group swim sessions for diverse participant groups.
- Communicated effectively with parents about progress and safety guidelines.
Education
Bachelor of Arts - Biology (Pre-Med Track)
Metropolitan State University of Denver
Denver05-2027
Skills
- Customer service
- Team leadership
- POS & Payment Processing
- Attention to Detail
- Shift Coordination & Coverage
Accomplishments
Exemplary Performance Achievement, 2024 End-of-Year Evaluation — New Balance Athletics
Timeline
Patient Service Representative- PRN
Health Images
01.2026 - Current
Team-Lead | Key Holder
New Balance Athletics Inc.
01.2024 - 01.2026
Team-Lead | Key Holder
Lowe's Home Improvement
04.2023 - 10.2023
Instructional Aide
Platte River Academy
08.2022 - 03.2023
Aquatics Instructor
Aquatots Swim Center
02.2022 - 08.2022
Bachelor of Arts - Biology (Pre-Med Track)
Metropolitan State University of Denver