Isabella Lorenzana

HEB Grocery Store

San Antonio, TX

02.2022 - Current

Informed customers about current promotions such as discounts on certain products or services offered by the store.
Offered customers carry-out service at completion of transaction.
Maintained work area and kept cash drawer organized.
Checked personal identifications during alcohol and tobacco sales.
Processed returns and exchanges according to company policies and procedures.
Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
Returned carts and baskets to entryways to keep store spaces and aisles neat.
Issued receipts, change and refunds to customers to promote smooth operations.
Interacted politely with customers to promote quality service during checkout.
Checked out customers quickly but accurately ensuring all items are scanned properly.
Processed customer payments quickly and returned exact change and receipts.
Issued receipts, refunds, credits or change due to customers.
Processed returns and exchanges according to store policies.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Processed returned merchandise by strictly following store return and exchange procedures.
Greeted customers and provided assistance in locating items.
Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.