Focused and versatile professional with exceptional skills in customer service. Dedicated to upholding business standards and providing a satisfying customer experience. Natural leader who takes initiative and excels in perfecting operations.
Overview
4
4
years of professional experience
Work History
Barista Trainer
Target
09.2021 - Current
Enhanced customer satisfaction by providing high-quality service and beverages.
Improved barista skills through one-on-one training and group coaching.
Boosted company reputation by maintaining a clean, efficient, and positive environment.
Streamlined workflow processes and scheduling for overall team proficiency.
Team Manager
Puopolo's Italian Ice and Creamery
08.2019 - 08.2021
Enhanced smooth workflow and daily operation through task delegation and time management strategies.
Promoted high customer satisfaction with expert knowledge, friendly service, and conflict resolution skills.
Ensured a well-kept, clean environment that catered to customers needs.
Crew Member
KFC
01.2021 - 05.2021
Oversaw shift operations and focused on upholding expectations and standards.
Ensured a clean, well stocked, efficiently run register and dining area.
Enhanced customer experience with friendly and knowledgeable service.
Education
High school diploma -
Jenks High School
Jenks, OK
01.2021
Skills
Leadership Experience
Sales Expertise
Cash handling
Customer service excellence
Quality control
Inventory management
Product knowledge
Languages
English (fluent)
ASL (beginner)
Activities
Secretary of AVID Club - Organized meetings and events. Helped facilitate communication between students and teachers.