Isabella Marinas
North Las Vegas,CA
Overview
6
6
years of professional experience
Work History
Server
Olive Garden
Irvine, CA
10.2023 - 08.2024
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
- Prepared drinks according to standard recipes.
- Accurately recorded orders on cash register and point-of-sale system.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered starter items promptly and ensured guests were always offered the refills on their starters that they are entitled to.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained records of transactions made during shift as required by law or company policy.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Operated POS terminals to input orders, split bills and calculate totals.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Stocked service areas with supplies during slow periods.
- Assisted other servers to ensure their tables are also satisfied.
Shift Leader & Team Member
7 Leaves Cafe
Berryessa, Campbell, And Costa Mesa, CA
05.2021 - 05.2024
- Promptly greeted customers coming inside and leaving the store.
- Took orders in an efficient manner, while being able to answer any customer questions.
- Memorized knowledge of menu items to be able to give customers suggestions if needed.
- Memorized recipes on how to make certain menu items and how to assemble each drink from the menu.
- Handled cash earnings during every shift.
- Was point-of-contact if team members could not answer or resolve a question or conflict with a customer.
- Worked fast and efficiently through high volumes of customers.
- Ensured the cleanliness of the store.
- Helped train newly hired team members and shift leaders on everything above.
Host & Food Runner/Expeditor
Olive Garden
Milpitas, CA
12.2018 - 03.2020
- Greeted guests upon arrival and provided them with menus.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Ran Expo Line, prepared food trays, and delivered them to the corresponding tables.
- Communicated with kitchen staff and servers about food orders.
- Assisted with the cleanliness of the kitchen and restrooms.
Education
Bachelor of Arts - Psychology
University of California, Irvine
Irvine, CA06-2024
Associate of Arts - Psychology
San Jose City College
San Jose, CA12-2021
Skills
- Safe Food Handling
- Food inspection
- Supply Restocking
- Guest Engagement
- Food Running
- Beverage Preparation
- Exceptional customer service
- Effective customer upselling
- Point of Sale (POS) system operations
- Cash Handling
- Menu Memorization
- New Hire Training
- Cash Register Operation
Timeline
Server
Olive Garden
10.2023 - 08.2024
Shift Leader & Team Member
7 Leaves Cafe
05.2021 - 05.2024
Host & Food Runner/Expeditor
Olive Garden
12.2018 - 03.2020
Bachelor of Arts - Psychology
University of California, Irvine
Associate of Arts - Psychology
San Jose City College
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