ISABELLA MARTE MATOS
Orlando,FL
Summary
Hardworking and organized with skills eager to help a team achieve company goals. Successful at managing multiple priorities with a positive attitude. Experienced in resolving problems and improving client satisfaction. Work well under pressure and adapting to new situations and challenges. Excellent communication skills and strong attention to detail to provide exceptional administrative support. Committed to continuous professional growth and contributing to the success of a dynamic team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Representative
State Farm Steve Manzano
Orlando, FL
10.2024 - Current
- Expertly guided customers in understanding policy options, determining eligibility for coverage benefits, and managing billing inquiries.
- Ensured a seamless sales experience through adept negotiation and attentive issue resolution.
- Thrived in a high-energy, target-driven environment by effectively managing a high volume of accounts, meeting performance metrics, and consistently surpassing sales targets.
Lead Restaurant Trainer & Tasting Room Attendant
Cooper's Hawk Winery & Restaurant
Orlando, FL
09.2022 - 01.2025
- Actively promoted and sold wine club memberships, educating guests on the benefits and exclusive offers.
- Delivered structured workshops aimed at refining customer interaction methods while promoting sales-oriented service strategies.
- Guided guests in wine tastings, offering expert insights on wine varieties, pairings, and production methods.
- Provided outstanding service by ensuring a warm and educational atmosphere suited to guests' diverse wine expertise.
IT Support Specialist
Alivi Health
Miami, FL
06.2021 - 08.2022
- Configured computers and mobile devices for new users according to internal policies.
- Managed ticket creation for resolving diverse technical problems across multiple platforms.
- Managed equipment logistics for remote staff.
Intern
Eleventh Judicial Circuit of Florida
Miami, FL
10.2020 - 06.2021
- Analyzed criminal records and examined past offenses of defendants.
- Provided assistance making phone calls, responding to emails, and helping with any needs at any time
- Assisted with needs during virtual judicial proceedings.
Education
Bachelor of Arts - Political Science; Minor in Psychology
University of Central Florida
Orlando, FL12-2024
Skills
- Fluent in Spanish
- Problem Solver
- Quick Learner
- Issue and Resolution Tracking
- Client Relationship Management
- File and data retrieval systems
- Payment coordination
- Point of sale knowledge
- Customer Service
- Community relations
- Event planning
- Computer literate
- Motivated team player
- Microsoft Office efficient
- Critical thinking
- Attention to detail
Awards
- Bright Futures Florida Medallion Scholarship Recipient
- Caissa's Diversity and Inclusion Scholarship Recipient
Certification
- Florida 4-40 Customer Representative
- Florida 2-14 Life and Variable Annuities
Volunteer Experience
- Safe Space Foundation, Miami, FL
- Rotary Brickell Club, Miami, FL
- Breakthrough Miami, Miami, FL
- Alfalit Foundation, Miami, FL
- NPH Foundation, La Romana, Dominican Republic
Timeline
Sales Representative
State Farm Steve Manzano
10.2024 - Current
Lead Restaurant Trainer & Tasting Room Attendant
Cooper's Hawk Winery & Restaurant
09.2022 - 01.2025
IT Support Specialist
Alivi Health
06.2021 - 08.2022
Intern
Eleventh Judicial Circuit of Florida
10.2020 - 06.2021
Bachelor of Arts - Political Science; Minor in Psychology
University of Central Florida
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