Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Isabella Martinez

Orlando,FL

Summary

Detail-oriented and customer-focused professional with experience in healthcare administration, insurance support, and client relations. Strong background in documentation, multi-tasking, problem-solving, and handling high-volume inquiries with accuracy and professionalism. Skilled at analyzing information, resolving issues, and providing compassionate, solutions-oriented service.

Overview

7
7
years of professional experience

Work History

Medical Assistant

Advanced Dermatology
02.2023 - 10.2025
  • Streamlined patient intake and scheduling processes to boost operational efficiency.
  • Provided support during dermatological procedures, ensuring patient comfort and safety.
  • Managed electronic health records to maintain accurate patient information and streamline workflows.
  • Trained new staff on clinic protocols, promoting consistency in patient care delivery.

Administrative Medical Assistant

Sterling Medical Group
05.2021 - 02.2023
  • Coordinated patient appointments and managed scheduling to optimize clinic workflow.
  • Assisted in patient intake processes, ensuring accurate record keeping and data entry.
  • Maintained medical supplies inventory, streamlining procurement and minimizing shortages.
  • Supported medical staff by preparing examination rooms and ensuring equipment readiness.

Customer Service Representative

State Farm
01.2019 - 02.2021
  • Assisted customers with inquiries regarding policies and claims through phone and online channels.
  • Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
  • Educated clients on insurance products, ensuring clear understanding of coverage options.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Bachelor of Science - Health Care Administration

University of Phoenix
Tempe, AZ

Skills

  • Customer service
  • Professionalism and ethics
  • Medical records management
  • Data entry & Information verification
  • Claims & policy support
  • Fluent in languages

Languages

Spanish
Native or Bilingual

Timeline

Medical Assistant

Advanced Dermatology
02.2023 - 10.2025

Administrative Medical Assistant

Sterling Medical Group
05.2021 - 02.2023

Customer Service Representative

State Farm
01.2019 - 02.2021

Bachelor of Science - Health Care Administration

University of Phoenix