Summary
Overview
Work History
Education
Skills
Timeline
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Isabella Massaro

JACKSONVILLE

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at the Chili's Restaurant. Proven ability to enhance the guest experience through effective multitasking and order accuracy. Strong work ethic and team collaboration led to improved service efficiency in high-volume dining environments. Committed to maintaining cleanliness standards and fostering positive interactions.

Overview

3
3
years of professional experience

Work History

Server

Chili's Restaurant
06.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Animal Shelter Volunteer

Safe Animal Shelter
11.2022 - 04.2023
  • Cleaned and sanitized cages and living areas to promote health and wellbeing.
  • Provided companionship and comfort to animals in need of extra love and attention.
  • Improved animal well-being by providing daily care, including feeding, grooming, and exercising.
  • Increased animal socialization by engaging in regular playtime sessions with both dogs and cats at the shelter.
  • Assisted in the successful adoption of animals by maintaining clean and inviting living spaces for potential adopters to visit.
  • Ensured a safe environment for volunteers by following established protocols regarding animal handling and safety measures.
  • Provided excellent customer service to visitors, promptly answering questions to enhance satisfaction.
  • Collaborated with shelter staff to develop new initiatives to improve animals' quality of life.

Education

No Degree - Criminal Justice

Florida State College
Jacksonville, FL
05-2028

High School Diploma -

Florida Virtual Highschool
Orlando, FL
05-2023

Skills

  • Strong work ethic

  • Exceptional customer service

  • Cash handling

  • Guest engagement

  • Memory retention

  • Customer service

  • Cleanliness standards

  • Food running

  • High volume dining

  • Team collaboration

  • Order accuracy

  • Suggestive selling

Timeline

Server

Chili's Restaurant
06.2023 - Current

Animal Shelter Volunteer

Safe Animal Shelter
11.2022 - 04.2023

No Degree - Criminal Justice

Florida State College

High School Diploma -

Florida Virtual Highschool

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