Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Isabella Mastriana

Isabella Mastriana

Fort Worth,TX

Summary

Dynamic hospitality professional with a proven track record at Firehouse Subs, excelling in customer service and team collaboration. Recognized for enhancing customer satisfaction through effective complaint resolution and strong multitasking abilities. Committed to fostering a positive work environment while driving operational efficiency and achieving departmental goals.

Overview

4
4
years of professional experience

Work History

Waitress

Guitars And Cadillacs
12.2024 - 06.2025
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Manager

Firehouse Subs
05.2023 - 11.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.

Team Lead

Raising Cane's Restaurants
09.2021 - 05.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.

Education

W.E Boswell High School
5805 W Bailey Boswell Rd, Fort Worth, TX 76179

Skills

  • Customer service
  • Strong multitasking
  • Team collaboration
  • Attention to detail
  • Decision-making
  • Hospitality service expertise
  • Memory retention
  • Complex Problem-solving
  • Complaint resolution
  • Great at doing paperwork and operating the Microsoft Suite
  • Work well with groups or individual projects

Timeline

Waitress

Guitars And Cadillacs
12.2024 - 06.2025

Manager

Firehouse Subs
05.2023 - 11.2024

Team Lead

Raising Cane's Restaurants
09.2021 - 05.2023

W.E Boswell High School

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