William B. Howard
Converse,TX
Summary
William B. Howard is a management professional with a strong background in hospitality and sales support, seeking a managerial position to leverage his extensive experience. He has demonstrated success in aligning sales goals with customer satisfaction and possesses excellent interpersonal skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Cowboys and Cadillacs Rooftop Bar
10.2024 - 04.2025
- Created liquor program, menu and all policy and procedures.
- All payroll and scheduling of 120+ people.
- Resolved problems promptly to elevate customer approval.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Motivated, trained, and disciplined employees to maximize performance.
Lead Supervisor at Rivertop Bar and Grill
JW Marriott Hill Country Resort & Spa
02.2019 - 10.2024
- Covid Re-Opening Team
- Trained to supervise in all five restaurants on property
- Closed Payroll weekly; ATLAS trained
- Executed Job Fair 2019 and 2020
- Hire and schedule staff of 65+ associates according to business demands
- In charge of ordering all beverage and controllable items
- Assisted the outlet in achieving $960,000.00 for the month of July 2019
- Reached $3,500,000 in profit for the 2019 season
Crooked Branch Supervisor
JW Marriott
06.2018 - 02.2019
- Supervisor of the 4th quarter in 2018
- Set the record for sales in one day since resort opening ($63,000.00)
- G.S.S increase of over 10 points year to date
Trainer, Server, and Bartender
Salt Grass Steakhouse
01.2017 - 06.2018
- In charge of scheduling and training all new hires
- Responsible for completion of closing operations
- Assisted in the opening of new locations
Sales Support Specialist
General Data Tech
07.2014 - 06.2017
- Handled key contacts at pivotal points of service
- Managed essential clients locally as well as overseas
- Help farm accounts that were mandatory for my team's success
Bartender/Trainer
JW Marriott Hill Country Resort and Spa
08.2010 - 07.2014
- Responsible for all liquor, beer, and wine behind bar tops
- Cross trained at all bars on property - High Velocity, Crooked Branch, Rivertop Bar & Grill, and Banquets
Lead Waiter and Trainer
Pappadeaux Seafood Kitchen
10.2008 - 09.2010
- Handled all server reports and closing shifts with manager on duty
- Scheduled and helped train all new hires
- Assisted in the opening of new locations
Double Daves Pizza Wrks.
01.2006 - 07.2010
- Hired as a cashier, later became the manager
- Handled bank deposits and all cash drops
- Managed day to day operations
- Trained new staff and helped hiring potential associates
Education
Associate's - general business
San Antonio Community College
San Antonio, Texas03.2012
Skills
- Training and development background
- Team leadership expertise
- Strategic planning skill
- Business operations background
- Team leadership strength
- Budget control
- Sales forecasting
- Employee scheduling
Self Accolades
- Dedicated employee who works hard until a job is completed; commitment to achieve excellence
- Motivator amongst peers as well as co-workers
- Strong values around friends and family
- Reliable, trustworthy, and dedicated to helping others
Certification
Microsoft Certified
Timeline
Assistant General Manager
Cowboys and Cadillacs Rooftop Bar
10.2024 - 04.2025
Lead Supervisor at Rivertop Bar and Grill
JW Marriott Hill Country Resort & Spa
02.2019 - 10.2024
Crooked Branch Supervisor
JW Marriott
06.2018 - 02.2019
Trainer, Server, and Bartender
Salt Grass Steakhouse
01.2017 - 06.2018
Sales Support Specialist
General Data Tech
07.2014 - 06.2017
Bartender/Trainer
JW Marriott Hill Country Resort and Spa
08.2010 - 07.2014
Lead Waiter and Trainer
Pappadeaux Seafood Kitchen
10.2008 - 09.2010
Double Daves Pizza Wrks.
01.2006 - 07.2010
Associate's - general business
San Antonio Community College
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