Isabella Matthews
Cincinnati
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Best Way Disposal
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Registrar
License Bureau
12.2021 - 06.2023
- Mitigated business risks by working closely with staff members and assessing performance
- Implemented business strategies, increasing revenue and effectively targeting new markets
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Utilized customer service software to manage interactions and track customer satisfaction
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
Education
Associate of Applied Science - Cosmetology
Diamond Oaks Career Development Center
Cincinnati, OH05.2021
High School Diploma -
Taylor High School
Cleves, OH05-2021
Skills
- Inventory Tracking and Management
- Hair Conditioning and Styling
- Cash Register Operations
- Sales Expertise
- Sales and Marketing
- Desktop and Laptop Computers
- Body Hair Removal
- Sanitize Tools
- Skin Treatments
- Dye and Tint Application
- Beauty Trend Advising
- Facials and Skincare Treatments
- Data entry
- Call center experience
Timeline
Customer Service Representative
Best Way Disposal
06.2023 - Current
Registrar
License Bureau
12.2021 - 06.2023
Associate of Applied Science - Cosmetology
Diamond Oaks Career Development Center
High School Diploma -
Taylor High School
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