Isabella Miller
Phoenix,AZ
Summary
Motivated with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
5
5
years of professional experience
Work History
Front Desk
Heidel House Hotel and Conference Center
Green Lake, WI
10.2023 - 02.2024
- Greeted and welcomed guests in a professional manner.
- Assigned rooms to guests and provided check-in and check-out services.
- Provided information on hotel amenities, services, and local attractions.
- Answered inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions.
- Ensured that all complaints and problems were resolved quickly by communicating with relevant departments.
Bartender
Tall Paul's Tall Mall
Ripon, Wisconsin
06.2023 - 02.2024
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Beverage Cart Attendant
Lawsonia Golf Courses
Green Lake, WI
03.2023 - 10.2023
- Assisted customers with beverage selection and order fulfillment.
- Stocked shelves with a variety of beverages including beer, wine, cocktails, juices, soda, and water.
- Organized the beverage cart in an orderly fashion to ensure customer satisfaction.
- Cleaned and maintained the beverage cart on a daily basis.
- Greeted guests in a friendly manner while providing excellent customer service.
- Delivered orders quickly and efficiently while maintaining quality standards of product presentation.
Cashier
Websters marketplace
Ripon, Wisconsin
03.2019 - 07.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
Golf Cart Attendant
Lawsonia Golf Courses
Green Lake, WI
10.2020 - 03.2023
- Greeted customers and answered questions regarding golf cart rental policies.
- Assisted customers in selecting the appropriate golf cart for their needs.
- Maintained cleanliness of all golf carts, including washing, vacuuming and polishing.
- Ensured that all safety rules were followed by guests during use of golf carts.
- Monitored customer usage of golf carts and provided assistance when needed.
Server
Heidel House Hotel and Conference Center
Green Lake, WI
04.2021 - 10.2021
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
Education
High School Diploma -
Ripon High School
Ripon, WI05-2023
Skills
- Organization
- Dependable and Responsible
- Friendly, Positive Attitude
- Multitasking
- Calm Under Pressure
- Microsoft Word
- Google Drive
- Guest Services
- Cash Handling
- Telephone Management
Affiliations
- coached girls basketball
Timeline
Front Desk
Heidel House Hotel and Conference Center
10.2023 - 02.2024
Bartender
Tall Paul's Tall Mall
06.2023 - 02.2024
Beverage Cart Attendant
Lawsonia Golf Courses
03.2023 - 10.2023
Server
Heidel House Hotel and Conference Center
04.2021 - 10.2021
Golf Cart Attendant
Lawsonia Golf Courses
10.2020 - 03.2023
Cashier
Websters marketplace
03.2019 - 07.2023
High School Diploma -
Ripon High School
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