ISABELLA MONTEIRO
Juniors Pizza
Ayer,MA
4
Languages
10
years of professional experience
Accomplished hospitality professional with a proven track record, excelling in multitasking and exceptional customer service. Demonstrated adaptability and a strong work ethic by efficiently managing high-volume shifts and enhancing dining experiences. Skilled in cash handling and guest engagement, consistently prioritizing service excellence.
Work History
Server
2 Years 7 Months- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
Front of House Manager
8 Years 9 Months- Supervised daily front of house operations to ensure optimal service quality and customer satisfaction.
- Partnered with back-of-house management in order to maintain seamless communication between teams.
- Maintained a positive team environment by encouraging teamwork and respect.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally.
Bartender
6 Years 5 Months- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
No Degree - Health Pathway
High School Diploma
- John and Abigail Adams Scholarship Recipient
- Completed AP course in Statistics
- GPA: 3.4 GPA
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Adaptable and Flexible
Reliability
Multitasking
LANGUAGES
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Server
Colonial Inn
03.2024 - CurrentRead More
Front of House Manager
Juniors Pizza
01.2018 - CurrentRead More
Bartender
Paparazzi
01.2017 - 06.2023Read More
Ayer Shirley Regional High School
High School Diploma
Read More
Middlesex Community College
No Degree from Health Pathway
Read More