Isabella Moore
Van Nuys,CA
Summary
Highly professional and outgoing employee. Able to think quickly under pressure and solve problems with no conflict. Friendly and helpful to both customers and co-workers. Not afraid of change. Great at taking direction and trying new things. Looking for new experience to grow, and become a more informed and well rounded employee.
Overview
6
6
years of professional experience
Work History
Hostess
The Village At Northridge
11.2022 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Backed up servers by checking on tables and retrieving items for guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Server
Red Robin
02.2021 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
Character Performer
Sweet Sentiment Princess Parties
11.2020 - 08.2022
- Performed choreographed songs and dances with precision and enthusiasm.
- Adhered to basic scripts while utilizing strategic improvisation during performances and while interacting with guests.
- Delivered information to guests on available services, special attractions and general facility layout and accommodations.
- Assessed spectator engagement to adjust energy levels and identify individuals to interact with or recruit for participation in shows.
- Managed delicate or difficult interactions with guests and coordinated with security personnel.
- Maintained professional attitude and demeanor at all times.
- Made quick adjustments to characters on stage.
Food Service Worker
Popcornopolis Inc
02.2018 - 03.2020
- Received food orders from patients and families and explained offerings
- Updated displays, cases and other customer-facing areas to increase sales of special items
- Maintained order and cleanliness of work areas to conform with health codes
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests
- Organized ingredients and restocked supplies to prepare for busy periods
- Plated meals in appealing arrangement and placed in designated areas to deliver to patrons
- Verified compliance with all sanitation and safety requirements
- Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep
- Upheld food safety standards at all times.
Education
Bachelor of Arts - Performing Arts
American Musical And Dramatic Academy
Los Angeles, CASkills
- Leadership
- Problem-solving
- Time-management
- Multitasking
- Team management
- Tutoring students
- Setting up activities
- Planning and coordination
- Customer service
- Communication
- Guest Engagement
- Guest Complaint Resolution
- Server Support
- Escorting Actors
- Customer Service
Additional Information
- Awards , Girl Scout Silver Award
Timeline
Hostess
The Village At Northridge
11.2022 - Current
Server
Red Robin
02.2021 - 08.2022
Character Performer
Sweet Sentiment Princess Parties
11.2020 - 08.2022
Food Service Worker
Popcornopolis Inc
02.2018 - 03.2020
Bachelor of Arts - Performing Arts
American Musical And Dramatic Academy
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