Isabella Muir

• Assisted customers with service inquiries, promoting optimal vehicle maintenance solutions.
• Coordinated service appointments, ensuring efficient scheduling and customer satisfaction.
• Provided detailed explanations of repair processes and costs to clients.
• Supported technicians by preparing work orders and tracking progress on vehicle repairs.
• Implemented follow-up procedures for customer feedback to enhance service quality.
• Developed relationships with repeat customers, fostering loyalty and trust in services provided.
• Resolved customer complaints effectively, contributing to improved overall satisfaction ratings.
• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
• Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
• Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
• Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
• Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
• Reduced wait times with efficient coordination of service tasks among technicians.
• Enhanced customer satisfaction by providing timely and accurate service recommendations.

• Assisted customers with service inquiries and vehicle maintenance recommendations.
• Coordinated service appointments and managed scheduling for technicians.
• Communicated effectively with customers to ensure satisfaction and address concerns.
• Provided detailed explanations of service procedures and pricing options.

Booking Clerk/Service Advisor

Bookings , preparation and reminders

Follow up calls

Ordering and updating of workshop parts

Updating of campaigns and customers

Matrix of customers

Switchboard/Cashier/Banking

Vehicle inspection reports

Customer history and quotations

Experience in automate