Isabella Murillo
Fort Worth,TX
Summary
Motivated student working toward a Bachelor of Science in Nursing. Bringing experience in customer service, leadership, organizational skills, problem-solving, and multitasker with a superior work ethic. Proven success working within fast-paced, collaborative settings.
Overview
4
4
years of professional experience
Work History
Server
Gaylord Texan Resort & Convention Center
06.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Camp Counselor, Front Desk, Coach
Dbat Sports
06.2021 - 08.2022
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Enhanced team performance by developing and implementing effective coaching strategies.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Water Safety I
Hawiian Falls
05.2020 - 08.2020
- Enhanced pool safety by enforcing pool rules and regulations diligently.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Collaborated with other staff members to ensure efficient operations and a positive guest experience.
- Implemented effective crowd control measures during peak hours, maintaining order within the facility.
- Facilitated swift responses to incidents or accidents by communicating efficiently with team members and management.
- Maintained up-to-date certifications in first aid, CPR, and lifeguard training to ensure optimal preparedness for emergency situations.
Education
No Degree - Nursing
Oklahoma Wesleyan University
Bartlesville, OKNo Degree - Nursing
Texas Woman's University
Denton, TX05.2027
High School Diploma -
Grapevine High School
Grapevine, TX05.2022
Skills
- Clerical Support
- Project Management
- Front Office Management
- Goal setting
- Time management
- Problem solving
- Guest Engagement
- Project Presentation
Volunteer
Grapevine Vast - Coordinating and teaching after-school activities to children.
Special Olympics - Help support athletes with their events.
Church Nursery Teacher - Teaching bible study activities to 1-3 year olds.
Timeline
Server
Gaylord Texan Resort & Convention Center
06.2022 - Current
Camp Counselor, Front Desk, Coach
Dbat Sports
06.2021 - 08.2022
Water Safety I
Hawiian Falls
05.2020 - 08.2020
No Degree - Nursing
Oklahoma Wesleyan University
No Degree - Nursing
Texas Woman's University
High School Diploma -
Grapevine High School
Similar Profiles
KINZA DAUDKINZA DAUD
Senior Reservationist at Gaylord Texan Resort & Convention CenterSenior Reservationist at Gaylord Texan Resort & Convention Center
Josue MoraJosue Mora
Attractions Attendant at Gaylord Texan Resort & Convention CenterAttractions Attendant at Gaylord Texan Resort & Convention Center
Graham OrozcoGraham Orozco
Cook at Gaylord Texan Resort & Convention CenterCook at Gaylord Texan Resort & Convention Center
Manohar SuruManohar Suru
Cook at Gaylord Texan Resort & Convention CenterCook at Gaylord Texan Resort & Convention Center
Lillian KnothLillian Knoth
Shift Supervisor at StarbucksShift Supervisor at Starbucks