ISABELLA NELSON
Whitehall,MI
Summary
Attending Grand Valley State University for a bachelors in special education, Isabella is Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
An Outgoing student/committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
Work History
Parking compliance
GVSU
Allendale, Michigan
09.2025 - 05.2026
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed parking operations and ensured smooth vehicle flow during peak hours.
- Assisted customers with parking inquiries and provided directions to available spaces.
- Monitored parking lot conditions and reported maintenance issues to management.
- Enforced parking regulations and issued citations for violations as needed.
- Trained new staff on parking procedures and customer service expectations effectively.
- Enforced rules regarding illegal or improper parking of vehicles.
- Provided customer service and information, answered questions and gave directions.
- Helped customers understand and correctly navigate parking structures and payment systems.
- Positioned barricades and gates to maximize traffic flow through parking lot.
Crew Member
McDonald's
Whitehall, MI
07.2025 - 08.2025
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Operated cash register to ring up final bill and process various forms of payment.
- Became familiar with products to answer questions and make suggestions.
- Assisted other team members to achieve goals.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Accurately operated cash register to process customer payments.
- Documented customer orders and conveyed special requests to kitchen staff.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Sales Associate
Five Below
Jackson, MI
03.2025 - 06.2025
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Sales Associate
JCPenney
Jackson, MI
08.2024 - 01.2025
- Performed cash, card, and check transactions to complete customer purchases.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Recommended complementary purchases to customers, increasing revenue.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
Five Below
Jackson, MI
05.2024 - 08.2024
Education
Associate of Arts -
Jackson College
Jackson, MIAssociate of Applied Science -
Jackson College
Jackson, MIHigh School Diploma -
Jackson Preparatory And Early College
Jackson, MISkills
- Visual communication
- Time management
- Production line work
- Initiative and Self-motivation
- Valid Driver's license
- Task prioritization
- Store opening and closing
- Supplies monitoring and restocking
- Cleaning and sanitizing
- Multitasking and organization
- Workplace safety
- Customer service
- Cash handling
- Attention to detail
- Willingness to learn
- Team collaboration
- Problem solving
- Inventory management
- Self-Directed
- Organization and time management
- Multitasking Abilities
- Critical thinking
- Analytical
- Active listening
Timeline
Parking compliance
GVSU
09.2025 - 05.2026
Crew Member
McDonald's
07.2025 - 08.2025
Sales Associate
Five Below
03.2025 - 06.2025
Sales Associate
JCPenney
08.2024 - 01.2025
Sales Associate
Five Below
05.2024 - 08.2024
Associate of Arts -
Jackson College
Associate of Applied Science -
Jackson College
High School Diploma -
Jackson Preparatory And Early College