Isabella Norman
Colorado Springs,CO
Summary
Adept at multitasking and exceptional customer service, I enhanced guest experiences at Applebee's Grill + Bar by efficiently managing multiple tables and swiftly resolving concerns, demonstrating a strong work ethic and proficient POS system operation. Recognized for outstanding guest engagement and accuracy, my skills contributed to significant team success and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Server
Applebee's Grill + Bar
Colorado Springs, CO
02.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Team Member
Qdoba Mexican Grill
Colorado Springs, CO
02.2021 - 03.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Assisted with inventory counts and stocking of merchandise.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Education
Pine Creek High School
Colorado Springs, CO05.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Memory retention
- Menu Memorization
- High-volume dining
- Order Accuracy
- Point of sale operation
Timeline
Server
Applebee's Grill + Bar
02.2023 - Current
Team Member
Qdoba Mexican Grill
02.2021 - 03.2022
Pine Creek High School