Isabella Ortiz
Davenport,IA
Summary
Dedicated office associate skilled in customer service, data management, and event planning. Committed to enhancing operational efficiency and ensuring customer satisfaction through effective communication and problem-solving.
Overview
2
2
years of professional experience
Work History
Office Associate
Hawkeye Sports Bar & Grill
Davenport, Iowa
06.2024 - Current
- Handled telephone inquiries from customers and vendors about office operations, ensuring clear communication and prompt resolution.
- Inputted data into computer systems accurately and promptly.
- Resolved customer complaints via phone or email with professionalism.
- Processed paperwork efficiently to support seamless office procedures.
- Managed incoming and outgoing mail, including sorting, delivery, and pickup of packages.
- Coordinated employee events, including holiday parties and team building activities, to enhance workplace morale and foster team cohesion.
Server & Customer Service
Happy Joe's Pizza & Ice Cream
Davenport, Iowa
09.2025 - 03.2026
- Delivered exceptional customer service in fast-paced dining environment.
- Addressed customer inquiries and resolved complaints promptly and professionally.
- Facilitated order taking and ensured accuracy in food preparation to enhance customer satisfaction.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to facilitate timely meal delivery.
- Processed payments and handled transactions efficiently at cash register, contributing to seamless service.
- Trained new servers on menu items and customer service protocols to improve team performance and service quality.
- Performed opening and closing duties, including setting up dining area and restocking supplies.
Education
High School Diploma -
K12 Virtual Academy
Ames, IA05-2026
Skills
- Data entry
- Office coordination
- Customer service
- Time management
- Team collaboration
- Conflict resolution
Timeline
Server & Customer Service
Happy Joe's Pizza & Ice Cream
09.2025 - 03.2026
Office Associate
Hawkeye Sports Bar & Grill
06.2024 - Current
High School Diploma -
K12 Virtual Academy