Isabella Ossorio
Gilbert,AZ
Summary
Proven track record at Encanterra, A Trilogy Country Club, enhancing gym and dining experiences through exceptional customer service and strong teamwork. Skilled in administrative tasks and safety awareness, significantly improving member satisfaction and operational efficiency. Demonstrates a keen ability to foster community and ensure a welcoming atmosphere for all patrons. Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.
Overview
4
4
years of professional experience
Work History
Gym Attendant
Encanterra, A Trilogy Country Club
01.2021 - Current
- Enhanced gym member satisfaction by maintaining a clean and organized workout environment.
- Promoted a positive gym atmosphere, greeting members upon arrival and fostering an inclusive community for all fitness levels.
- Increased overall gym safety by conducting routine inspections of fitness equipment and promptly addressing any issues.
- Reduced wait times for popular equipment by efficiently managing gym floor traffic during peak hours.
- Provided exceptional customer service at the front desk, handling member check-ins, answering phone calls, and addressing questions or concerns about billing or membership status.
- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Processed payments and provided receipts to establish proof of transaction.
- Documented items purchased, returned or exchanged to enable tracking history and maintain accurate records.
- Contributed to the improvement of gym operations by regularly providing feedback to management on member needs and preferences.
Restaurant Hostess
Encanterra, A Trilogy Country Club
07.2020 - 09.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Complied with food safety and food hygiene regulations to safeguard public health.
Education
Bachelor of Science - Radiologist, Nursing
Maricopa Community Colleges - Chandler-Gilbert Community College
Chandler, AZ05.2026
Associate of Science - General Education Prereqs
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ05.2024
High School Diploma -
Queen Creek High School
Queen Creek, AZ05.2021
No Degree -
Dr. Camille Casteel High School
Queen Creek, AZ05.2019
Skills
- Cleaning proficiency
- Team player attitude
- Fitness Knowledge
- Safety awareness
- Health Promotion
- Administrative tasks
- Marketing support
- Membership Sales
- Strong Work Ethic
- Teamwork and Collaboration
- Customer Service
- Customer Assistance
- Cash Handling
- Data Entry
- Interpersonal Communication
Languages
Spanish
Limited Working
Interests
Hiking, Pickleball, Tennis, Reading, Learning New Languages, Traveling, Trying New Things
Timeline
Gym Attendant
Encanterra, A Trilogy Country Club
01.2021 - Current
Restaurant Hostess
Encanterra, A Trilogy Country Club
07.2020 - 09.2021
Bachelor of Science - Radiologist, Nursing
Maricopa Community Colleges - Chandler-Gilbert Community College
Associate of Science - General Education Prereqs
Maricopa Community Colleges - Rio Salado Community College
High School Diploma -
Queen Creek High School
No Degree -
Dr. Camille Casteel High School
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