Isabella Otero
Bristol,CT
Summary
Driven Certified Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
UCONN Health Center
2024.07 - Current
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Counted, measured and compounded medications following standard procedures.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Counted and labeled prescriptions with correct item and quantity.
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
2021.05 - 2024.03
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured and compounded medications following standard procedures.
- Reviewed and verified customer information and insurance provider information.
- Answered patients' questions and troubleshot prescription issues.
Customer Service Associate
Old Navy
2020.08 - 2021.03
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered prompt service to prioritize customer needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Guest Greeter
Friendly's Restaurant
2017.07 - 2019.08
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Answered customer questions and pointed individuals in right directions.
- Fielded customer complaints and notified managers.
- Acted as first point of contact for visiting clients and customers.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
Education
No Degree - Psychology
University of Connecticut
High School Diploma -
Bristol Central High School
06.2019
Skills
- Safety Protocols and Risk Management
- Knowledge of Medical Terms
- Patient Information Collection
- Organization and Prioritization
- Medication and Equipment Invoicing
- Knowledge of Brand and Generic Drugs
- Team Collaboration
- Problem-Solving Skills
- Reviewing Patient Information
- Patient Confidentiality
- Quantity Calculations
- Answering Customer Questions
- Medication Therapy Management
- FDA and HIPAA Compliance
- Health Insurance Plan Knowledge
- Resolving Complaints
Accomplishments
- Trained 4 new pharmacy technicians on pharmacy policies, procedures and best practices.
Certification
- CPhT - Certified Pharmacy Technician
- Certified Immunizer, Walgreens - 2022-Present
- CPR Certified, Red Cross - 2022-Present
Timeline
Certified Pharmacy Technician
UCONN Health Center
2024.07 - Current
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
2021.05 - 2024.03
Customer Service Associate
Old Navy
2020.08 - 2021.03
Guest Greeter
Friendly's Restaurant
2017.07 - 2019.08
No Degree - Psychology
University of Connecticut
High School Diploma -
Bristol Central High School
- CPhT - Certified Pharmacy Technician
- Certified Immunizer, Walgreens - 2022-Present
- CPR Certified, Red Cross - 2022-Present
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