NKECHI IKE
Houston,TX
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Ability to work in a fast paced, team-oriented telephonic call center environment.
Excellent computer skills including MS Office applications such as Excel, Word and Outlook.
Looking to bring my expertise and passion to the Field of EAP work-life Analyst, as an Empathetic professional with excellent interpersonal and communication skills that builds meaningful relationships with clients and families. Experienced in working with clients from diverse cultural and religious backgrounds.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
CVS Specialty Pharmacy
08.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Certified Pharmacy Technician
CVS Pharmacy
08.2016 - 08.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Reviewed and verified customer information and insurance provider information.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated directly with doctors offices via telephone, fax and email.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
Certified Pharmacy Technician
KROGER Pharmacy
01.2016 - 03.2016
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated directly with doctors offices via telephone, fax and email.
Education
Bachelor of Science - Health Information Management
Western Governors University
Salt Lake City, UT05.2023
Associate of Science - Pharmacy Technician Program
Ashworth College
Norcross, GA2014
Associate of Arts - HND Business Administration And Management.
Institute of Management And Technology, Enugu. Nig
Nigeria2011
Associate of Arts - OND Business Administration.
Delta State Polytechnic, Ogwashi-uku. Nigeria.
Nigeria2007
High School Diploma -
Ugborikoko Secondary School, Warri. Nigeria.
Nigeria 2002
Skills
- FDA and HIPAA Compliance
- Updating Medication Histories
- Inventory Purchasing
- Safe Chemical Handling
- Managing Prescription Refills
- High-Volume Environments
- Drug Inventory Control
- Safety Protocols and Risk Management
- Customer Identification Checks
- Patient Confidentiality
- Quality Assurance and Control
- Refill Requests
- Pharmacy Records Management
- Assisting Pharmacists
- Problem-Solving Skills
- Regulatory Compliance
- HIPAA Regulations
- Patient Data Management Systems
- Workflow Optimization
- Inventory and Supply Management
- Medicare and Medicaid
process - Work in Haiku and Epic
System - Worked with LumiraDx
System processing covid tests
Certification
- CPhT - Certified Pharmacy Technician
- Texas Board Registered Pharmacy Technician
- Trained and Certified as a CPR technician according to American Red Cross guidelines.
- Certified APhA Immunization Administration Specialist.
- Certified Advanced Leadership program of The National Society of Leadership and Success.
Affiliations
The National Society of Leadership and Success – Member 2019 - Present
Selected by campus administration to participate among top students in a leadership program including:
• Leadership Training Day: Trained in leadership and success skills via an introspective and interactive training session.
• Speaker Events: Participated in seminars led by celebrities and best-selling authors on topics such as leadership, time management, and goal setting.
• Success Networking Teams: Participated in peer-based leadership development teams. Experience in setting and achieving goals, receiving coaching, coaching others, and holding others accountable to commitments.
Timeline
Certified Pharmacy Technician
CVS Specialty Pharmacy
08.2021 - Current
Certified Pharmacy Technician
CVS Pharmacy
08.2016 - 08.2021
Certified Pharmacy Technician
KROGER Pharmacy
01.2016 - 03.2016
Bachelor of Science - Health Information Management
Western Governors University
Associate of Science - Pharmacy Technician Program
Ashworth College
Associate of Arts - HND Business Administration And Management.
Institute of Management And Technology, Enugu. Nig
Associate of Arts - OND Business Administration.
Delta State Polytechnic, Ogwashi-uku. Nigeria.
High School Diploma -
Ugborikoko Secondary School, Warri. Nigeria.
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