Isabella Paredes
Miami
Summary
Possessing excellent communication and interpersonal skills, combined with positive and upbeat attitude. Knowledgeable about customer service best practices and adept in resolving customer issues and managing team dynamics. Focused on driving customer satisfaction and team performance.
Overview
2
2
years of professional experience
Work History
Intake Associate
Alex Hanna Law P.A.
07.2024 - Current
- Assisted clients in navigating complex legal systems, offering guidance on paperwork and procedures to ensure a smooth experience.
- Maintained high levels of professionalism while managing sensitive client information, adhering to all applicable privacy laws and regulations.
- Enhanced client satisfaction with prompt and accurate information gathering during initial consultations.
- Streamlined the intake process by implementing efficient data entry techniques and reducing wait times for clients.
Assistant Manager
GUESS Factory
07.2023 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Sales Associate
GUESS Factory
11.2022 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Arts - Business Administration
Miami Dade College
Miami, FL05-2026
High School Diploma -
Miami Senior Coral Park
Miami, FL05-2022
Skills
- Customer service
- Data entry
- Inventory management
- Cash handling
- Time management
- Problem solving
- Effective communication
- Multitasking
- Team collaboration
- Bilingual Customer Service Representative
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Intake Associate
Alex Hanna Law P.A.
07.2024 - Current
Assistant Manager
GUESS Factory
07.2023 - 06.2024
Sales Associate
GUESS Factory
11.2022 - 07.2023
Associate of Arts - Business Administration
Miami Dade College
High School Diploma -
Miami Senior Coral Park
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