Isabella Pobric

* Assist customers with Medicare-related benefits, coverage, and account questions.
* Handle inbound and outbound calls while providing professional and accurate customer support.
* Navigate multiple systems to review customer information, document interactions, and resolve issues.
* Explain benefits and processes clearly while protecting confidential customer information.
* Follow company procedures and compliance requirements while maintaining a positive customer experience.
* Work independently in a remote environment while meeting productivity and quality standards.

•Reviewed contracts for materials, sizes, and scope reduced change orders 10–20%.

• Prepared production documents.

• Dispatched seven crews, scheduled 30 jobs/week with 85% on-time starts.

• Coordinated material deliveries, saved $100,000 per quarter.

• Tracked progress and posted CRM updates across 30 projects and cut rework 18%.

• Resolved customer complaints quickly to protect satisfaction and brand standards.

• Oversaw ground security; performed risk assessments and identified threats.

• Assisted check-in: verified IDs, issued boarding passes; used SABRE/Amadeus for most bookings.

• Communicated clearly with customers, colleagues, and management.

• Delivered professional customer service, including support for special-needs passengers.

• Conducted risk assessments and flagged threats during ground operations.

• Ensured safety/security compliance while maintaining a smooth passenger experience.

• Resolved inquiries and complaints promptly, applied strong problem-solving.

• Coordinated with an 8–9 person team to keep peak-hour operations smooth.

• Enforced FAA/TSA procedures, performed QC on boarding passes.

•Guided passengers through security and handled tickets, baggage, and documents.

• Resolved complex issues quickly as well handled 50% of delay/cancellation calls and gave clear updates.

• Managed high-profile residences, ensured security, maintenance, and upkeep.

• Coordinated vendors and services,handled repairs, bills, and daily household needs.

• Provided full pet care: feeding, exercise, training, and medications.