Isabella Polson
Provo
Summary
Psychology student at Brigham Young University (B.S., expected Dec 2025) with hands-on experience in counseling, leadership, and client support. Strong communication and conflict resolution skills foster positive environments in both therapeutic and administrative settings. Passionate about workplace wellness and organizational development, with plans to pursue a master’s degree in Industrial-Organizational Psychology. Actively seeking an HR internship to leverage interpersonal and organizational skills for enhancing employee growth and optimizing workplace operations.
Overview
6
6
years of professional experience
Work History
Receptionist
Arcadia Counseling Center
08.2024 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support including copying, faxing, and filing documents.
- Responded to inquiries from callers and greeted visitors professionally.
- Maintained confidentiality and managed multiple time-sensitive tasks.
- Resolved customer problems and complaints efficiently.
- Maintained confidentiality of information regarding clients and company.
Head Residential Advisor
Telos University
05.2023 - 05.2024
- Mediated conflicts to maintain a safe and secure environment.
- Worked with teenagers and adults in a mental health treatment setting.
- Conducted evaluations of student progress and updated goals post-conflict.
- Collaborated independently and in teams to support campus operations.
- Fostered productive and supportive environment for academic and social success.
Trauma Support Worker
Survivors Alliance for Growth and Employment
01.2022 - 04.2023
- Supported sex trafficking survivors with emotional, physical, and social care.
- Assisted clients in managing goals, fostering independence and social skills.
- Provided trauma-informed support in challenging situations.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
Mail Sorter
Brigham Young University
01.2020 - 12.2020
- Sorted and processed incoming mail with high accuracy.
- Scanned and logged mail into tracking systems to support future inquiries.
- Ensured proper placement and timely handling of all correspondence.
Education
Bachelor of Science - Psychology
Brigham Young University
Provo, UT12.2025
Skills
- Employee & Client Support
- Conflict Resolution & Mediation
- Leadership & Team Management
- Communication (Verbal & Written)
- Training & Mentorship
- Workplace Wellness Advocacy
- Time Management & Prioritization
- Empathy & Active Listening
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Scheduling & Administrative Support
- Organization skills
Websites
Timeline
Receptionist
Arcadia Counseling Center
08.2024 - Current
Head Residential Advisor
Telos University
05.2023 - 05.2024
Trauma Support Worker
Survivors Alliance for Growth and Employment
01.2022 - 04.2023
Mail Sorter
Brigham Young University
01.2020 - 12.2020
Bachelor of Science - Psychology
Brigham Young University
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