Administrative, Customer Service & Operations Professional.
Open To Work
Rev-lon Duronslet
Eldercare
Austin,TX
Work Preference
Job Search Status:
Open to work
Work Type
Full TimeContract WorkPart Time
Location Preference
On-SiteHybridRemote
16
Years of experience
Customer-focused and detail-oriented professional with experience in customer service, case management, workforce development, healthcare support, manufacturing, and logistics operations. Skilled at managing confidential information, resolving concerns, maintaining accurate records, and providing exceptional service in fast-paced environments. Strong background in client support, documentation, compliance, problem-solving, and cross-functional collaboration. Recognized for professionalism, empathy, attention to detail, and the ability to build trust while helping individuals navigate complex situations.
Work History
Manufacturing Technician
1 Year 1 Month- Support semiconductor manufacturing operations within a highly regulated environment.
- Maintain accurate records, documentation, and production data while adhering to quality and compliance standards.
- Investigate operational issues, identify solutions, and collaborate with cross-functional teams to support business objectives.
- Adapt quickly to changing priorities while maintaining productivity and attention to detail.
- Follow established procedures and safety requirements while supporting continuous improvement efforts.
Home Health Care Aide
1 Year 7 Months- Provide individualized support to clients while maintaining confidentiality and professionalism.
- Document observations, maintain accurate records, and communicate important updates to supervisors and family members.
- Build trusting relationships through empathy, active listening, and customer-focused service.
- Manage multiple responsibilities while ensuring quality care and compliance with established procedures.
Workforce Case Manager (RCAP Program)
5 Months- Managed a caseload of clients seeking employment, training, and supportive services.
- Conducted intake assessments and identified appropriate resources based on individual needs and program requirements.
- Maintained detailed case notes, eligibility documentation, and compliance records.
- Assisted clients with employment planning, career development, and goal achievement.
- Coordinated with employers, community organizations, and internal stakeholders to support successful outcomes.
- Handled sensitive personal information while maintaining confidentiality and professionalism.
Logistics Specialist
1 Year 6 Months- Coordinated logistics and inventory activities in a fast-paced manufacturing environment.
- Maintained detailed records and documentation to support operational efficiency and compliance.
- Resolved issues through communication, research, and collaboration with multiple departments.
- Demonstrated strong organizational skills, accuracy, and attention to detail while managing competing priorities.
Customer Service Representative
2 Years 4 Months- Assisted customers through high-volume inbound and outbound communications, providing information and resolving concerns.
- Investigated account issues, researched solutions, and ensured timely follow-up on customer requests.
- Maintained accurate documentation of customer interactions and account activity.
- Protected confidential customer information while adhering to company policies and service standards.
- Consistently delivered exceptional customer service by demonstrating professionalism, active listening, and problem-solving skills.
- Built customer trust by resolving issues efficiently and providing accurate information.
Education
Bachelor of Arts - Psychology, Cum Laude
Associate of Arts - Liberal Arts & Science, Honors
Skills
Employee & Client Support
Customer Service Excellence
Case Management
HR Support
Documentation & Recordkeeping
Benefits & Resource Navigation
Data Entry
Microsoft Office Suite
Compliance & Confidentiality
Problem Resolution
Customer Relationship Management
Verbal & Written Communication
Time Management
Process Improvement
Team Collaboration
Critical Thinking
Microsoft Office Suite (Word
Excel
Outlook
PowerPoint)
Google Workspace
Data Entry & Database Management
Case Management Systems
Customer Relationship Management (CRM) Systems
Virtual Communication Platforms
Documentation & Records Management
Compliance Tracking
Timeline
Manufacturing Technician
Randstad (Assigned to Applied Materials)
05.2025 - CurrentRead More
Home Health Care Aide
Eldercare
11.2024 - CurrentRead More
Workforce Case Manager (RCAP Program)
Austin Area Urban League
11.2023 - 04.2024Read More
Logistics Specialist
Adecco (Assigned to Applied Materials)
10.2021 - 04.2023Read More
Customer Service Representative
ContactWorks
10.2017 - 02.2020Read More
Huston-Tillotson University
Associate of Arts from Liberal Arts & Science, Honors
Read More
Huston-Tillotson University
Bachelor of Arts from Psychology, Cum Laude
Read More
ADDITIONAL QUALIFICATIONS
- Experience managing confidential and sensitive information
- Strong organizational and time management skills
- Excellent verbal and written communication abilities
- Proven ability to work in fast-paced, changing environments
- Skilled at resolving customer concerns with professionalism and empathy
- Strong attention to detail and commitment to service excellence